# Bank pre-authorization and Security deposits | France

> Turo charges a refundable security deposit for some trips booked in France     Security deposit costs    Whether Turos system will apply a refundable security

Source: https://help.turo.com/en_us/bank-pre-authorization-and-security-deposits-france-HyfyD9DC6

Last updated: 2026-04-23T19:24:07.921Z

## **Bank pre-authorization** 

In France before the start of certain trips, Turo may require a bank pre-authorization. This consists of a payment authorization and does not involve an immediate debit of the corresponding funds (the "pre-authorization").

The pre-authorization amount is set at a flat rate of 400 €. 

When a pre-authorization is required, the guest will receive an email from Turo and a push notification on the Turo app before the trip starts.

The pre-authorization is carried out solely by credit or debit card through our secure partner, Swikly\*. Using the Swikly service is free of charge for the guest but requires prior acceptance of Swikly’s [General Terms and Conditions of Use and Sale.](https://swiklywpstorage.blob.core.windows.net/wp-media/2025/07/CGU_SWIKLY_FR-072025.pdf)

In this context, the guest agrees to provide the information needed for the pre-authorization, including: first and last name, email address, phone number, and card details (number, expiration date, and CVV). This data is processed securely by Swikly in accordance with applicable regulations, including those relating to personal data protection and payment services.

### Use of the Pre-authorization

The pre-authorization serves as a guarantee covering the guest's financial obligations in connection with their trip. Turo reserves the right to instruct Swikly to collect part or all of the guaranteed sum, in particular in the event of: damage to the vehicle; accident; theft, attempted theft, or loss of the vehicle; failure to return or late return of the vehicle; fuel costs; mileage overages; cleaning fees; fines, parking fees, unpaid tolls, or any other amount due pursuant to Turo’s Terms of Service.

The guest authorizes Turo in advance to collect the sums due in respect of the costs and fees listed above.

### Release and refund 

If no collection request is made within 10 days of its creation, the pre-authorization is automatically released. In the event of a partial or total collection, if the actual amount due is less than the amount charged, the overpayment will be refunded to the guest.

The release of the pre-authorization does not prevent the recovery of any sums still due and/or that are identified at a later date.

### Failure to provide pre-authorization 

If the pre-authorization is not validly completed before the start of the trip for any reason whatsoever (including due to bank refusal, lack of validation, invalid or expired information), the reservation will be deemed canceled by the guest and the [cancellation policy](https://turo.com/us/en/policies/cancellation) applicable to guest-initiated cancellations will apply.

## Security deposits

Independent of the pre-authorization, Turo will collect a refundable security deposit for your booked trip for an amount depending on the vehicle type. Turo will display the amount of the security deposit due on the checkout page before the booking validation. If you qualify for more than one deposit, Turo will charge you for the highest one. 

**Deposits for trips starting in France**

*   **400 € deposit** required; guests must have held a valid driving licence for seven years or more to book a Deluxe Class vehicle
    
*   **600 € deposit** required; guests must have held a valid driving licence for 12 years or more to book a Super Deluxe Class or specialty vehicle
    

### Security deposit refunds

Turo’s system will automatically refund your security deposit 80 hours after your trip ends _**if all the following are true:**_

*   The host hasn’t reported any vehicle damage; _**and**_
    
*   You’ve paid any eligible reimbursement invoices; _**and**_
    
*   You weren’t responsible for roadside service charges in France or in the EU on a trip that originated in France 
    

Once Turo initiates your refund, your bank or credit card company processes it [according to their own timeline](https://help.turo.com/refund-timing-rkyN44gEc)

  

\*Swikly SAS, a company with share capital of €11,650, registered with the Lyon Trade and Companies Register under number 819 514 076, with its registered office at 12 rue de la Barre, 69002 Lyon, (France)