# Canceling a trip with your guest

> If you cancel a trip, you may seriously disrupt guests’ plans and impact their confidence in Turo hosts; if possible, try to find an alternative arrang...

Source: https://help.turo.com/en_us/canceling-a-trip-with-your-guest-HkkzLVlE5

Last updated: 2026-05-28T15:43:14.095Z

## How to cancel a trip 

If you absolutely must cancel, you have two options:

1.  Go to the trip **Details** page and use the “Change trip” option.
    
2.  Cancel during the [license confirmation](https://help.turo.com/verifying-a-license-SJQejiJto) process by reporting an issue and answering the prompt, “What seems to be the problem”
    

**Important:** Canceling a trip may seriously disrupt a guest’s plans and reduce their confidence in Turo hosts. And, with [some exceptions](https://help.turo.com/excusing-host-cancellation-fee-rk1bAtBB9), cancellations impact your host metrics, may affect your vehicle’s placement in search results, and may result in additional penalties. 

  

**Note:** If you don’t cancel a trip and fail to show up within 30 minutes of the scheduled trip start, Turo considers that a host no-show and applies the same penalties as those for host cancellation. 

## Cancellation impacts

Host cancellations may trigger: 

*   Account restrictions ranging from temporary unlisting to removal from Turo 
    
*   Cancellation fees
    
*   Performance and reputation impacts
    

You will face [violation fees](https://help.turo.com/host-fees-r1aIIExV5) and be held responsible for a host cancellation if you:

*   Ask your guest to cancel for you
    
*   Cancel a booked trip to seek a higher price from a guest
    
*   Refuse to cancel to avoid a cancellation fee
    

Turo [may excuse host cancellation fees and/or remove metrics impacts](https://help.turo.com/excusing-host-cancellation-fee-rk1bAtBB9) under certain circumstances. **If you’re an All-Star Host at the time of cancellation**, we’ll excuse the cancellation fee, and you’ll be able to respond to the automated review with your reason for canceling. 

### Account restrictions

#### Hosts with 20 or fewer booked trips

**Country**

**1st host cancellation**

**2nd host cancellation**

**3rd host cancellation**

All countries

Vehicles unlisted **until** you complete [cancellation webinar](https://help.turo.com/completing-the-cancellations-webinar-SyvSJaP0Ze) 

Vehicles unlisted for 3 days

Removed from Turo 

  

#### Hosts with more than 20 completed trips

**Country**

**Host cancellation rate exceeds 5%**

**Host cancellation rate exceeds 10%**

**Host cancellation rate exceeds 15%**

US, Canada, and UK

Vehicles unlisted for 7 days, **and** must complete [cancellation webinar](https://help.turo.com/completing-the-cancellations-webinar-SyvSJaP0Ze)

Removed from Turo; listings deactivated and trips canceled

No further action

Australia

We unlist your vehicles for 7 days

Removed from Turo; listings deactivated and trips canceled

No further action

France

Vehicles unlisted for 7 days **and** must complete [cancellation webinar](https://help.turo.com/completing-the-cancellations-webinar-SyvSJaP0Ze)

Vehicles unlisted for 7 days

Removed from Turo; listings deactivated and trips canceled

  

**Important:** If Turo unlists your vehicles due to cancellations, we remove your vehicles from search results and prevent guests from booking new trips. **You remain responsible for fulfilling all confirmed trips.** 

### Cancellation fees

*   **$25**\*** fee:** Host cancellations more than 24 hours before the trip starts 
    
*   **$50**\*** fee:** Host cancellations less than 24 hours before the trip starts.
    

### Performance and reputation impacts

Hosts who cancel a trip may find their performance and reputation impacted in several ways:

*   Automated cancellation review posted to listing.
    
*   **
    
    Bookings decrease due to reduced guest trust.
    
    **
*   Increased cancellation rate, impacting eligibility for All-Star status.
    
*   Reduced visibility in search
    

## Cancellation for safety concern 

**If you have a public safety or security concern,** cancel the trip in the app or on the web and choose “I’m uncomfortable with this trip.” Then pick “I have a public safety or security concern” as your cancellation reason. When you do, Turo will surface a phone number you can call to reach a team of specialized Turo representatives. 

When you choose one of these cancellation reasons, it will trigger a review of the messaging between you and the guest. If our agents find the concern is justified, [we’ll excuse the cancellation fee and remove the cancellation from your performance metrics](https://help.turo.com/excusing-host-cancellation-fee-rk1bAtBB9). 

## Cancellation for guest travel delays

If a guest’s flight or train is delayed or canceled or they experience a delay due to lost baggage, they must contact you via Turo messaging to request a new start time. We expect you to make a good faith effort to accommodate your guest in these circumstances. If you try to reschedule but you and your guest can’t agree on a change, call us to report the issue as a [guest no-show](https://help.turo.com/guest-no-shows-SkNzL4g4q).

## Cancellation for safety recalls (US only)

If you’re a US host, you can cancel a guest’s trip penalty-free if you become aware of a [safety recall](https://help.turo.com/en_us/safety-recall-regulations-B1DELEgE5) on your vehicle or your guest asks you to cancel the trip because of a safety recall. To cancel, contact us. Tap the **"Get help"** button below to reach our AI assistant and ask to be connected to an agent. If you allow any trips in a vehicle with an active safety recall, you may void your protection tied to your earnings plan.

  

\*Values are in A$ for Australia,CA$ for Canada, € for France, and £ for the United Kingdom. They’re in $US for the United States and its territories