# Canceling a trip with your guest | Hosts

> If you cancel a trip, you may seriously disrupt guests’ plans and impact their confidence in Turo hosts; if possible, try to find an alternative arrang...

Source: https://help.turo.com/en_us/canceling-a-trip-with-your-guest-hosts-HkkzLVlE5

Last updated: 2026-09-11T21:09:51.085Z

## How to cancel a trip

If you absolutely must cancel, you have two options:

1.  Go to the trip **Details** page and use the **Change trip** option.
    
2.  Cancel during the [license confirmation](https://help.turo.com/verifying-a-license-SJQejiJto) process by reporting an issue and answering the prompt, **What seems to be the problem?**
    

**Important:** Canceling a trip may seriously disrupt a guest’s plans and reduce their confidence in Turo hosts. And, with some exceptions, cancellations impact your host metrics, may affect your vehicle’s placement in search results, and may result in additional penalties.

**Note:** If you don’t cancel a trip and fail to show up within 30 minutes of the scheduled trip start, Turo considers that a host no-show and applies the same penalties as those for host cancellation. 

## Impact of host cancellations

Host cancellations may trigger: 

*   Account restrictions ranging from temporary unlisting to removal from Turo 
    
*   Cancellation fees
    
*   Performance and reputation impacts
    

You will face [violation fees](https://help.turo.com/host-fees-r1aIIExV5) and be held responsible for a host cancellation if you:

*   Ask your guest to cancel for you
    
*   Cancel a booked trip to seek a higher price from a guest
    
*   Refuse to cancel to avoid a cancellation fee
    

Turo [may excuse host cancellation fees and/or remove metrics impacts](https://help.turo.com/excusing-host-cancellation-fee-rk1bAtBB9) under certain circumstances. **If you’re an All-Star Host at the time of cancellation**, we’ll excuse the cancellation fee, and you’ll be able to respond to the automated review with your reason for canceling. 

### Account restrictions due to host cancellations

#### Hosts with 20 or fewer booked trips

**Country**

**1st host cancellation**

**2nd host cancellation**

**3rd host cancellation**

All countries

Vehicles unlisted **until** you complete [cancellation webinar](https://help.turo.com/completing-the-cancellations-webinar-SyvSJaP0Ze) 

Vehicles unlisted for 3 days

Account closure process initiated

  

#### Hosts with more than 20 completed trips

**Country**

**Host cancellation rate exceeds 5%**

**Host cancellation rate exceeds 10%**

**Host cancellation rate exceeds 15%**

US, Canada, and UK

Vehicles unlisted for 7 days, **and** must complete [cancellation webinar](https://help.turo.com/completing-the-cancellations-webinar-SyvSJaP0Ze)

Account closure process initiated

No further action

Australia

We unlist your vehicles for 7 days

Account closure process initiated

No further action

France

Vehicles unlisted for 7 days **and** must complete [cancellation webinar](https://help.turo.com/completing-the-cancellations-webinar-SyvSJaP0Ze)

Vehicles unlisted for 7 days

Account closure process initiated

  

**Important:** If Turo unlists your vehicles due to cancellations, we remove your vehicles from search results and prevent guests from booking new trips. **You remain responsible for fulfilling all confirmed trips.** 

### Cancellation fees

*   **$25**\*** fee:** Host cancellations more than 24 hours before the trip starts 
    
*   **$50**\*** fee:** Host cancellations less than 24 hours before the trip starts.
    

### Performance and reputation impacts

Hosts who cancel a trip may find their performance and reputation impacted in several ways:

*   Automated cancellation review posted to listing.
    
*   **
    
    Bookings decrease due to reduced guest trust.
    
    **
*   Increased cancellation rate, impacting eligibility for All-Star status.
    
*   Reduced visibility in search
    

## Cancellation for safety concern 

**If you have a public safety or security concern,** cancel the trip in the app or on the web and choose “I’m uncomfortable with this trip.” Then pick “I have a public safety or security concern” as your cancellation reason. When you do, Turo will surface a phone number you can call to reach a team of specialized Turo representatives. 

When you choose one of these cancellation reasons, it will trigger a review of the messaging between you and the guest. If our agents find the concern is justified, [we’ll excuse the cancellation fee and remove the cancellation from your performance metrics](https://help.turo.com/excusing-host-cancellation-fee-rk1bAtBB9). 

## Cancellation for guest travel delays

If a guest’s flight or train is delayed or canceled or they experience a delay due to lost baggage, they must contact you via Turo messaging to request a new start time. We expect you to make a good faith effort to accommodate your guest in these circumstances. If you try to reschedule but you and your guest can’t agree on a change, call us to report the issue as a [guest no-show](https://help.turo.com/guest-no-shows-SkNzL4g4q).

## Cancellation for safety recalls (US only)

If you’re a US host, you can cancel a guest’s trip penalty-free if you become aware of a [safety recall](https://help.turo.com/en_us/safety-recall-regulations-B1DELEgE5) on your vehicle or your guest asks you to cancel the trip because of a safety recall. To cancel, contact us. Tap the **"Get help"** button below to reach our AI assistant and ask to be connected to an agent. If you allow any trips in a vehicle with an active safety recall, you may void your protection tied to your earnings plan.

  

\*Values are in A$ for Australia,CA$ for Canada, € for France, and £ for the United Kingdom. They’re in $US for the United States and its territories