Canceling a trip with your host

You can cancel most trips yourself without contacting Turo. You may be eligible for a refund depending on the type of trip you booked and when you cancel.

Free cancellations

Refundable and non-refundable trips

You may cancel a trip with your host free of charge within the following timeframes. Read the complete details of Turo’s Cancellation policy for information about cancellations outside the free period and guest no-shows. 

We’ll refund you in full when you cancel a refundable trip: 

  • up to 24 hours before the scheduled start of a trip
  • one hour after booking if you booked within 24 hours of the trip’s scheduled start

We’ll refund you in full when you cancel a non-refundable trip: 

  • up to 24 hours after booking 

Unsafe or unsatisfactory vehicles

If you receive a vehicle that doesn’t meet legal requirements or is unsafe, dirty, or smells of smoke, follow these guidelines to cancel the trip and potentially be eligible for a refund.

How to cancel a trip 

Notify your host via Turo messaging as soon as possible. Then, process the cancellation yourself via Turo’s app or website.

On the app

  1. Open the Trips tab
  2. Tap the trip you’d like to update
  3. Tap “Change trip” and tap “Cancel trip”
  4. Verify cancellation details
  5. Select your reason for canceling 
  6. (If prompted) Share more about the cancellation reason  
  7. (If prompted) Choose one of these options — “Request change,”“Call support,” or “Call host”—if you’d still like to cancel, tap “Continue to cancel”
  8. (If prompted) Send a message to your host notifying them of the cancellation
  9. Choose a refund option and complete the cancellation
  10. Reopen the trip and confirm the cancellation; all cancellations are immediate

On the web

  1. Open the drop-down menu next to your profile photo in the upper right of the screen
  2. Choose Trips from the menu
  3. Find and open the trip you’d like to update
  4. Click  “Change trip” and click “Cancel trip”
  5. Verify cancellation details
  6. Select your reason for canceling 
  7. (If prompted) Send a message to your host notifying them of the cancellation
  8. Click “Update” to save

 

You may also find these helpful: