# Claims support | Hosts

> Easily check the status of a US claim managed by Turo on your  Claims dashboard , or use the dashboard to escalate an issue you've been unable to resolve dir...

Source: https://help.turo.com/en_us/claims-support-hosts-rya5IVlN5

Last updated: 2026-11-04T18:08:09.233Z

Turo provides dedicated support to help hosts navigate the damage claims process smoothly and efficiently. Understanding how to communicate with the Claims team ensures your concerns are addressed in a timely manner.   
   
**Important:** Contacting the Claims team for issues outside their scope will delay resolution of your concern. Get more information about [reporting a smoking issue](https://help.turo.com/reporting-a-smoking-issue-H1B_r4gE9) or [reporting a cleaning issue](https://help.turo.com/reporting-a-cleaning-issue-rkmuBNeEq). Get answers to questions about reimbursement for post-trip costs by using the “Get Help” button at the bottom of this page.  

## Initial contact from Turo

If you or your guest reports vehicle damage, Turo confirms receipt by notifying you by email, in the app, and on the website. The notifications link to your claims dashboard, where you'll choose how to proceed: 

*   **File a claim with Turo:** A claims associate will contact you within 2-3 business days with next steps. Track your claim's status on your claims dashboard.
*   **Resolve directly with your guest:** Turo confirms receipt of the damage report. No claims associate will contact you.
*   **Close the damage report:** Use this option only if there was no damage or the report was filed in error. Closing a report means you won't be reimbursed for the damage and cannot reopen the claim.

## Questions about an existing claim

The fastest way to reach your claims associate is to reply to their most recent email. Search your inbox for an email with the Subject line **“Confirming receipt of the damage report for  \[your name\] and \[your vehicle\].”** If you can't find it, use the contact information below. Allow up to 48 business hours (2 business days) for an email response. 

**Market contact information:** 

*   **United States:** [claims@turo.com](mailto:claims@turo.com). +1 (415) 965-4525. Team hours: Monday–Saturday, 5 am–5 pm PT (excluding holidays).  
*   **Australia:** [aus-claims@turo.com](mailto:aus-claims@turo.com)
*   **Canada:** [claims+ca@turo.com](mailto:claims+ca@turo.com). +1 (888) 391-0460. Team hours: Monday–Friday, 9 am–5 pm ET (excluding holidays). For open Economical Insurance or ICBC claims, contact your adjuster directly — ask your Turo claims associate for their contact information
*   **France:** Your claims associate will contact you. For Baloise-managed claims, Turo will notify you.
*   **United Kingdom:** [claims-uk@turo.com](mailto:ukclaims@turo.com) 

## Third-party and insurance carrier inquiries

If you or your vehicle was involved in an accident with a Turo guest and you're contacting Turo on behalf of an insurance carrier or as a third party, include your personal information and the Turo guest's information in your email. Include your claim number and the Turo claim number in the Subject line.