# Contacting Claims | Hosts

> Easily check the status of a US claim managed by Turo on your  Claims dashboard , or use the dashboard to escalate an issue you've been unable to resolve dir...

Source: https://help.turo.com/en_us/contacting-claims-or-hosts-rya5IVlN5

Last updated: 2026-05-21T16:10:27.603Z

## Initial contact from Turo’s Claims team

If you or your guest reports damage to your vehicle, Turo will confirm receipt of the report by notifying you through email, the app, and the website. The notifications link to your claims dashboard, where you have the option to choose how you’d like to proceed. 

*   **You can choose to file a claim for Turo to handle the damage claim process.** If you choose this option, a Claims associate will contact you within two to three business days  with information on the next steps in the claims process.  Track the progress and status of your claim on your [Claims dashboard](https://turo.com/vehicles/claims-dashboard)
    
*   **You can** **choose to settle the cost of the damage directly with your guest.** If you choose this option**,** Turo will confirm receipt of the damage report and no Claims associate will contact you.  
    
*   **You can choose to close the damage report.** You may want to choose this option if there was no damage or the report was in error. If you choose this option, you will not be reimbursed for the damage, and you cannot reopen the claim.
    

## Questions about a claim 

**If you’re a host with a question about your claim,** you’ll get a quicker response if you reply to the latest email from your Claims associate. Search your inbox for an email with the subject line “We have received the damage report related to \[your name\] and \[your vehicle\].” If you can’t find the email, contact us using one of the email addresses or phone numbers below. Allow up to 48 business hours for an email response.

**If you’re inquiring about a third-party claim** because you or your vehicle was involved in an accident with a Turo guest, include your personal information and the information of the Turo guest. If you’re from an insurance carrier, include your claim number and the Turo claim number in the subject line of the email. 

#### Email addresses for claims

*   **US** **claim:** Email [claims@turo.com](mailto:claims@turo.com). Allow two business days for a reply. Make sure your questions or issues are claims-related only. Team hours are Monday through Saturday, 5 am – 5 pm Pacific Time (excluding holidays). Phone number is +1 (415) 965-4525.
*   **Australia claims:** Email [aus-claims@turo.com](mailto:aus-claims@turo.com). Allow two business days for a reply. 
*   ****Canada claims:**** Email [claims+ca@turo.com](mailto:claims+ca@turo.com). Allow two business days for a reply. If you have an open claim with Economical Insurance Company or ICBC, contact your Economical / ICBC claims adjuster ****directly.**** If you need their contact information, ask your Turo Claims associate. Team hours are Monday through Friday, 9 am – 5 pm Eastern Standard Time (excluding holidays). Phone number is [1-888-391-0460](tel:18883910460).
*   **UK** **claims:** Email [claims-uk@turo.com](mailto:claims-uk@turo.com). Allow up to two business days for a reply.