# Gray market transaction policy | Guests

> About prohibited transactions     Turorsquos top priority is the safety and security of the guests and hosts in our marketplace Thatrsquos why we prohi

Source: https://help.turo.com/en_us/gray-market-transaction-policy-or-guests-ryrrN4eV9

Last updated: 2026-04-21T20:37:24.375Z

## Policy

Turo prohibits hosts and guests from requesting, accepting, or making payments outside of Turo. The types of transactions Turo is unable to guarantee or condone include, but aren’t limited to, paying for the following items: additional usage and late fees, delivery, deposits, Extras, reimbursements for incidental costs, trip costs, trip extensions, and vehicle protection.

Payment outside of Turo includes, but isn’t limited to, Bitcoin, cash, check, credit card, Square, PayPal, Venmo, or any other payment method.  

Exceptions are permitted for the following: 

*   Host cash payment or reimbursement to a guest for paid parking at a delivery location
*   Guest payment to a host for a damaged Extra
*   Guest payment to a host for claims damage resolved outside of Turo

## Violations

When payments are made outside of Turo, it limits our ability to monitor transactions and possibly assist in a dispute, no-show, or trip issue. Without proof of payment through our marketplace, we can’t protect you from fraud, such as being double charged for incidental costs.

If you request to make payments to your host outside of Turo, we may restrict your account and, in some cases, remove you from Turo and seek liquidated damages of up to $5,500\* as per our [Terms of service](https://turo.com/policies/terms).