# Gray market transaction policy | Hosts

> Turorsquos top priority is the safety and security of the guests and hosts in our marketplace Thatrsquos why we prohibit hosts and guests from requestin

Source: https://help.turo.com/en_us/gray-market-transaction-policy-or-hosts-SJOUUNlN5

Last updated: 2026-04-28T20:09:26.196Z

## Policy

Turo prohibits hosts and guests from requesting, accepting, or making payments outside of Turo. Payment outside of Turo includes, but isn’t limited to, Bitcoin, cash, check, credit card, Square, PayPal, Venmo, or any other payment method. Transactions Turo is unable to guarantee or condone include, but aren’t limited to, accepting payment for the following: 

*   Additional usage and late fees
*   Delivery
*   Extras
*   Deposits
*   Parking costs for picking up and/or dropping off vehicles
*   Reimbursements for incidental costs (e.g., fuel replacement, tickets, tolls, etc.)
*   Trip costs
*   Trip extensions
*   Vehicle protection

#### Exceptions

*   Host cash payment or reimbursement to a guest for paid parking at a delivery location
*   Guest payment to a host for a damaged Extra
*   Guest payment to a host for claims damage resolved outside of Turo

## Violations

Participating in a gray market transaction will void the protection tied to your earnings plan (liability insurance and physical damage contract) for the trip in question. That includes protection for accidents, damage claims, roadside assistance, and any support we might provide in usual circumstances. 

Participating in gray market transactions may also result in Turo charging you a $150\* [violation fee](https://help.turo.com/host-fees-r1aIIExV5), removing you from the platform, and seeking liquidated damages in the amount of $5,500\* as per our [Terms of service](https://turo.com/policies/terms).

When you accept payments outside of Turo, it limits our ability to monitor payments, assist in disputes, and in some situations, voids our ability to complete a transaction on your behalf. The only Turo-approved way to charge a guest for incidental costs is to complete and submit a reimbursement invoice.

  

  

\* Amounts are in A$ for Australia, CA$ for Canada, € for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.