# Vehicle impounds

> You can charge a guest for the cost of having your vehicle towed and impounded but not for storage fees beyond 72 hours   How to manage an impound    Within

Source: https://help.turo.com/en_us/handling-an-impounded-vehicle-ryHI1uUFc

Last updated: 2026-05-20T17:34:53.497Z

## Reporting an impounded vehicle

If your vehicle is impounded due to damage or for any reason, excluding repossession, you have 24 hours from the time of impound to report the issue to customer support; otherwise, you cannot charge your guest for towing and impound costs.

If your car is impounded due to damage, you have 24 hours from the time the trip ends to [report the damage](https://help.turo.com/reporting-damage-Bk7aIWhHi); otherwise, we cannot review the damage for coverage eligibility under the earnings plans provided by Turo.

## Retrieving an impounded vehicle with an open claim

Pick up your vehicle and move it to a location that does not charge for storage as soon as possible. If you cannot, send your claims associate the impound lot’s name, address, and phone number so we can attempt to minimize additional charges. 

You must move the vehicle out of the impound lot before Turo or our roadside assistance partners can tow it. Only the vehicle’s owner can release the vehicle from impound. We cannot tow a vehicle inside an impound lot if the vehicle has an open claim. 

## Charging a guest for an impounded vehicle

To charge your guest for towing and impound costs, contact customer support with a towing and storage receipt and proof of payment within seven days of the vehicle being impounded. 

In France, you can charge your guest for storage fees for the time the vehicle was impounded before you received notification, plus up to 48 hours for the time it takes to recover the vehicle after notification. For example, if the vehicle was impounded for 24 hours when you received the notification, and you take 48 hours to recover it after notification, you can charge your guest for 72 hours of storage fees.

Towing and impound costs cannot be submitted via a reimbursement invoice. Doing so would put you at risk of incurring a violation fee. You must contact customer support. Tap the **"Get help"** button below to reach our AI assistant and ask to be connected to an agent.