# Contacting Claims | Guests

> When will someone from Claims contact me    Once you or your host report damage wersquoll email you a receipt confirmation within a few minutes of 

Source: https://help.turo.com/en_us/how-guests-can-contact-claims-SJw1BNxE5

Last updated: 2026-05-04T17:11:38.711Z

## Response to damage reports and claims 

#### Damage report

If you or your host report damage, we’ll email you a receipt confirmation within a few minutes of receiving the report. Check your junk or spam folder if you don’t see this email in your inbox. 

#### Host files a claim with Turo

If your host files a claim with Turo, a claims associate will email you at the address tied to your Turo account within one business day of the submission. 

#### Host asks to resolve the claim directly with you

If your host asks and you agree to settle the cost of the damage directly between you, Turo will confirm receipt of the damage report, but no claims associate will follow up.  

## Questions about a claim

**If you have an email from a claims associate, the quickest way to contact them is to reply to their most recent email.**

*   **US claims:** If you’re unable to find the email from your claims associate, you can email [claims@turo.com](mailto:claims@turo.com). Allow two business days for a reply. Make sure your questions or issues are claims-related only; a claims associate is unable to address other issues. If you have an **urgent claims-related issue only**, you can call the claims team at +1 (415) 275-6141. Team hours are Monday through Saturday, 5 am to 5 pm Pacific Time (excluding holidays). 
    
*   **Canada claims**: If you’re unable to find the email from your claims associated, you can email claims+ca@turo.com. Allow two business days for a reply. If you have an open claim with Economical Insurance Company, contact your Economical claims adjuster **directly.** If you need their contact information, ask your Turo claims associate. If you have an **urgent claims-related issue only**, you can call 1 (888) 391-0460. Team hours are Monday through Saturday, 5 am to 5 pm Pacific Time (excluding holidays). 
    
*   **Australia claim:** Email [aus-claims@turo.com](mailto:aus-claims@turo.com). Allow two business days for a reply. 
    
*   **France claim:** Some claims in France may be handled directly by our partner insurer, Baloise Assurances Luxembourg S.A. (Baloise), and their partner IMS. We will let you know if your claim is handled this way.
    
*   **UK** **claim:** Email [ukclaims@turo.com](mailto:claims-uk@turo.com). Allow two business days for a reply
    

## My vehicle was involved in an accident with a Turo guest. Who can I talk to about third-party claims? 

Email our Claims team at one of the addresses below. Include your personal information and that of the Turo guest. If you’re from an insurance carrier and need to reach us about a claim between Turo and one of your customers, include your claim number and the Turo claim number in the email subject line. 

*   **US claim:** [claims@turo.com](mailto:claims@turo.com)
    
*   **Australia  claim:**  [aus-claims@turo.com](mailto:aus-claims@turo.com)
    
*   **Canadian claim:** [claims+ca@turo.com](mailto:claims+ca@turo.com) 
    
*   **UK claim:** [ukclaims@turo.com](mailto:claims-uk@turo.com)