# How to charge guests for EV costs | Hosts

> Last updated  2026XXXX  This article defines the process for invoicing guests for electric vehicle charging costs incurred during a trip These instructions 

Source: https://help.turo.com/en_us/how-to-charge-guests-for-ev-costs-hosts-HklyFMHSfx

Last updated: 2026-07-29T17:25:33.115Z

**Last updated:** 2026-07-29

This article defines the process for invoicing guests for electric vehicle charging costs incurred during a trip. These instructions help hosts accurately recover expenses for both on-trip and post-trip charging requirements.

## Instructions for charging guests for on-trip EV charging costs

(Provides steps for invoicing guests for on-trip and post-trip charging expenses.)

### EVs with linked Tesla accounts

(_Describes steps for automating invoices when Tesla accounts are linked to trips._)

1.  Open the trip to land on the **Details** page.
    
2.  Select **Create or view invoices** then **Create invoice**.
    
3.  Select **On-trip charging cost (Automated)** then **Continue.** 
    
4.  Submit the invoice.
    
    1.  Tap **Send** (app).
        
    2.  Click **Send Invoice** (web).
        

**Note**: Auto-generated invoices for EV costs include Supercharging costs, idle fees, and congestion fees. Learn more about [linking your Tesla account](https://help.turo.com/automating-tesla-supercharging-incidentals-r1TVjOLpT). 

### EVs without linked Tesla accounts

(_Details manual invoicing processes for vehicles lacking linked Tesla account access._)

1.  Open trip to land on the **Details** page.
    
2.  Select **Create or view invoices** then **Create invoice**.
    
3.  Select **On-trip charging cost (Manual)** then **Continue.** 
    
4.  Add the on-trip receipt. 
    

5.  Submit the invoice.
    
    1.  Tap **Send** (app).
        
    2.  Click **Send Invoice** (web).
        

## Instructions for charging a guest for post-trip EV recharging costs

(_Provides guidance on invoicing procedures for charging costs incurred after a trip._)

### EVs with linked Tesla accounts

(_Explains automated invoice creation for post-trip charging on linked tesla accounts._

1.  Open trip to land on the **Details** page.
    
2.  Select **Create or view invoices** then **Create invoice**.
    
3.  Select **Post-trip charging cost (Automated)** then **Continue.** 
    
4.  Submit the invoice
    
    1.  Tap **Send** (app).
        
    2.  Click **Send Invoice** (web).
        

### EVs without linked Tesla accounts

1.  Open trip to land on the **Details** page.
    
2.  Select **Create or view invoices** then **Create invoice**.
    
3.  Select **Post-trip charging cost (Manual)** then **Continue.** 
    
4.  Add photo evidence
    
    1.  Pre- and post-trip photos of battery level
        
    2.  Pre- and post-trip photos of the odometer/vehicle mileage taken inside the vehicle.
        
    3.  Images taken from the Tesla app are not valid documentation.
        
    4.  Trip photos must contain metadata that reflects date, time, and geolocation.
        
5.  Turo’s automatically calculates the battery level difference and fees. 
    
    1.  If the fees are valid, tap **Send** (app) **or Send Invoice** (web). 
        
    2.  If the fees are invalid, you’ll see an error message. 
        

## Eligible and ineligible charges for EV costs

(_Outlines reimbursement eligibility and restrictions for charging and refueling costs during a trip._)

### Eligible charges

(_Summarizes reimbursable fees for electric and hybrid vehicle charging._)

*   **Recharging fee:** Hosts can invoice guests for a recharging fee based on the difference between the vehicle’s battery level pre- and post-trip. 
    
*   **Inconvenience fee:** Turo will automatically apply a $10\* inconvenience fee to post-trip recharging invoices. 
    
*   **Low battery fee:** Turo will automatically apply a $20\* low battery level fee if a guest returns an EV with a battery level under 20%. 
    
*   **Additional costs:** Hosts can invoice guests for congestion fees, idle fees, and Tesla Supercharger costs.
    

#### Eligible battery level charges

**Eligible battery level charges**

**Fee**

0% – 10% battery difference 

Not eligible

11% – 30%

$5\*

31% – 60%

$15\*

61% – 80%

$20\*

81%+

$25\*

  

### Ineligible charges

(_Lists scenarios where reimbursement for charging or refueling costs is not permitted._)

Turo denies reimbursement requests for EV costs when the guest is not responsible for the situation. Hosts who submit such a request may be charged a $50\* policy violation fee. These situations are: 

*   **Early return:** Guest returns the vehicle early due to a vehicle- or host-driven issue.
    
*   **Vehicle swap:** Host swaps a guest into a new vehicle, disallowing charges for EV costs for the originally booked vehicle.
    
*   **Roadside incidents:** Vehicle is involved in a roadside incident, accident, or police seizure for which the guest is not responsible.
    

  

**How to charge guests for EV recharging | Hosts summary:** This article explains the procedures for billing guests for EV charging costs incurred during a trip. It outlines documentation requirements, eligible fee structures, and scenarios where reimbursement is not applicable.

  

\*Values are in A$ for Australia, CA$ for Canada, € euros for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.