# How to charge guests for tolls | Hosts

> You have up to 90 days after a trip ends to send a reimbursement invoice to a guest for any tolls they incurred on their trip. Here’s how:   Upload cle...

Source: https://help.turo.com/en_us/how-to-charge-guests-for-tolls-hosts-SkCOrNlE9

Last updated: 2026-07-29T16:56:42.895Z

**Last updated:** 2026-07-29

Explains how to manage auto-generated invoices for toll reimbursement on eligible trips.

## Instructions for charging for tolls using auto-generated invoices

_(Use auto-generated invoices to simplify the toll reimbursement process for eligible trips.)_

Hosts who have [linked their Turo account to a toll agency](https://help.turo.com/linking-your-account-to-a-toll-agency-us-hosts-S1iUt10d6) will receive an auto-generated invoice 7 days after a trip ends and a notice from Turo to review it. 

1.  Open the trip to land on the **Details** page.
    
2.  Select **Create or view invoices** then open the invoice to be reviewed.
    
3.  Submit the invoice.
    
    *   Tap **Send** (app)**.**
        
    *   **Click **Send Invoice** (web)**.**** 

**Note:** If the linked toll agency processed a transaction after you received the initial invoice, you must manually create an invoice for that transaction. 

## Instructions for charging tolls manually

 _(Details the process for manually creating toll invoices when accounts are unlinked.)_

If your Turo account is not linked to a toll agency, you must manually create an invoice. 

1.  Open the trip to land on the **Details** page.
    
2.  Select **Create or view invoices** then **Create invoice**.
    
3.  Select **Toll** then **Continue**. 
    
4.  Add photos of the toll bill that clearly show the date, time, location, and license plate/VIN.
    
    1.  The photos must also have metadata showing the date, time, and geolocation. 
        
5.  If your guest incurred other [incidental costs](https://help.turo.com/requesting-reimbursement-for-incidentals-SyCDS4eVc), select **Add another charge**. 
    
6.  Review all details and submit the invoice.
    
    1.  Tap **Send** (app)**.**
        
    2.  Click **Send Invoice** (web)**.** 
        

## Timeframe for charging tolls

_(Outlines the ninety-day deadline and eligibility requirements for submitting toll invoices.)_

*   **Invoice submission:** Hosts have up to 90 days after a trip ends to invoice a guest. 
    
*   **Late notice:** If you receive a toll after the 90-day deadline, contact customer support to request reimbursement. 
    
*   **Eligibility cutoff:** Tolls submitted more than 180 days after a trip has ended aren’t eligible for reimbursement.
    
*   **Long-duration trips:** Hosts can manually charge guests for tolls during trips that are 60 days or longer. Hosts can only have one open invoice during a trip, so they cannot file another invoice during a trip until the previous invoice is paid. Hosts are responsible for removing charges for tolls that have been paid from invoices auto-generated after a trip.  
    

## Can I charge my guest for toll administrative fees?

_(Specifies which party holds responsibility for administrative fees based on fee cause.)_

Whether you can charge a guest for toll administration fees depends on the reason the fee was incurred by the toll agency.

**Hosts are responsible for fees if:** 

*   **Late payment:** The fee resulted from a failure to pay the toll on time.
    
*   **Low balance:** The transponder’s prepaid balance fell below the required threshold.
    
*   **Missing equipment:** The vehicle did not have the required transponder (excluding Canada).
    

**Guests are responsible for fees if:** 

*   **Missing equipment:** The vehicle did not have the required transponder (Canada only).
    
*   **Out-of-area usage:** Tolls were incurred outside the host’s transponder coverage area.
    
*   **Traffic violations:** The fee resulted from a ticket for speeding through a toll collection site.
    

## Additional toll submission and payment guidelines by location

(_This section outlines submission requirements for reimbursement of tickets received post-90 days across different regions._)

*   **All locations**: Hosts who receive a toll notification after the 90-day deadline must submit it to customer support within 30 days of notification and within 180 days of the end of the trip to be eligible for reimbursement.
*   **US and Canada**: Hosts who receive a toll bill that does not include the vehicle license or VIN may request reimbursement if they used Turo messaging within 24 hours of the trip start to provide the transponder ID number.
*   **Australia**: 
    *   **Account setup**: Vehicles listed in NSW, VIC, and QLD must be toll-ready and linked to a tag or tagless toll payment account.
    *   **Administrative fees**: Administrative fees incurred because a vehicle was not toll-ready cannot be charged to guests.
    *   **Proof required**: Hosts must provide documentation from the toll payment account as proof of toll charges (e.g., account statement, invoice, or trip history page screenshot). Generic spreadsheets are not accepted as valid proof of toll charges.

  

**How to charge guests for tolls | Hosts summary:** Hosts can request reimbursement for toll charges by using auto-generated invoices for linked accounts or by creating manual invoices for unlinked accounts.