# How to charge guests for vehicle refueling | Hosts

> You have up to 72 hours after a trip ends to charge your guest for not refueling or not recharging the battery in your car. If guest leaves your car plugged ...

Source: https://help.turo.com/en_us/how-to-charge-guests-for-vehicle-refueling-hosts-S1d_r4xV5

Last updated: 2026-07-29T17:22:25.616Z

**Last updated:** 2026-07-29

Hosts can charge guests for refueling costs if a guest returns a vehicle with less gas, petrol, or diesel than at the start of a trip. This article explains the steps for submitting a fuel reimbursement invoice and outlines eligibility criteria.

## Instructions for charging a guest for missing fuel 

_(This section explains the steps host must take to request reimbursement for missing fuel, which includes submitting required photos and receipts._)

Hosts can charge for refueling if a guest returns the vehicle with less fuel than it had at the start of the trip.

1.  Open the trip to land on the **Details** page.
    
2.  Select **Create or view invoices** then **Create invoice**.
    
3.  Select **Refueling** then **Continue**. 
    
4.  Add pre- and post-trip photos of the fuel gauge and photos of the fuel receipt
    
    1.  Trip photos must contain metadata that reflects date, time, and geolocation.
        
    2.  Fuel receipt must show the number and cost of gallons/liters and be dated no more than 72 hours after the trip ended.
        
5.  Submit the invoice.
    
    1.  Tap **Send** (app)**.**
        
    2.  Click **Send Invoice** (web)**.** 
        

## Eligible and ineligible charges for missing fuel 

(_Outlines reimbursement eligibility and restrictions for refueling costs during a trip._)

**Category**

**Details**

**Eligible charges**

**Gas-powered/hybrid vehicles:** Value of missing fuel + $10\* fee.

**Ineligible charges**

Turo denies reimbursement requests for refueling charges  when the guest is not responsible for these situations. Hosts who submit such a request may be charged a $50\* policy violation fee.

• **Early return:** Vehicle/host-driven issues.

• **Host-initiated vehicle swap:** Refueling charges for original vehicle ineligible. 

• **Roadside incidents:** Accidents, incidents, or police seizures where the guest isn't at fault.

  

**How to charge guests for vehicle refueling | Hosts summary:** This article explains the process for submitting a fuel reimbursement invoice when a guest returns a vehicle with less fuel. It outlines the required documentation, provides step-by-step instructions, and clarifies the eligibility criteria for hosts seeking reimbursement.

  

\*Values are in A$ for Australia, CA$ for Canada, € euros for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.