# How to check in a guest and check out

> Checking in a guest    The check-in process is a bit different depending on whether you’re meeting your guest in person at trip start, conducting conta...

Source: https://help.turo.com/en_us/how-to-check-in-a-guest-and-check-out-H1gsHEg4c

Last updated: 2026-11-09T21:33:18.646Z

## Confirm the guest’s license at check-in

### License confirmation

Turo automatically confirms the guest against their license and selfie. In most cases, hosts do not need to take further action and will receive a message that Turo confirmed the guest against their license and selfie. 

If the automated check cannot confirm the guest, Turo will send the guest’s photo to you and notify you to confirm the guest’s license details (name, date of birth, and expiration date, plus the issue date in the UK and France), license photos (front and back), and selfie. 

Follow these guidelines for confirming a license, managing specific license types, allowing for minor name mismatches, and contacting customer support. 

*   [How to confirm a license | US hosts](https://help.turo.com/verifying-a-license-SJQejiJto)
    
*   [How to confirm a license | Australia hosts](https://help.turo.com/confirming-a-licence-australia-hosts-ryQC3mrHZe)
    
*   [How to confirm a license | Canada hosts](https://help.turo.com/confirming-a-license-canada-host-Hkw3T7BHbg)
    
*   [How to confirm a license | France hosts](https://help.turo.com/confirming-a-license-france-hosts-B1Cry4Hrx)
    
*   [How to confirm a license | UK hosts](https://help.turo.com/confirming-a-license-uk-hosts-HkuJJErBZe)
    

  
When you confirm the photos, you can:

*   **Confirm the guest:** Check the license details and confirm the selfie matches the license photo.
    
*    **Request new photos:** Tap **Report a problem**, then **Photos were blurry or need to be re-taken**. You can request new photos once.
    
*   **Cancel the trip:** If the license details or selfie do not match, tap **Report a problem**, then **Something else**, select the reason and confirm the cancellation. In France and the UK, you can also select the issue-date reason. If you are not sure, contact us before you cancel.
    

**Note:** If a host or Turo cancels a trip due to a confirmation issue, the host will receive earnings that align with the guest no-show [cancellation policy](https://turo.com/us/en/policies/cancellation).

### License confirmation timeline 

**Important:** If Turo asks you to confirm a guest’s license, you must confirm it before the trip starts or risk voiding the physical damage reimbursement tied to your earnings plan.

If the guest has not submitted photos by the time you begin check-in, you can skip ahead in the process and document the vehicle’s condition but should never give the guest vehicle access until either you or Turo has confirmed their license.

The check-in window closes 24 hours after the trip starts. When it closes, we’ll let you know that the physical damage reimbursement tied to your earnings plan may be voided for the trip if the you did not complete confirmation of the guest’s license.

**Note:** Do not ask guests to upload their selfies and license photos of their license to **Trip photos** or via text message unless instructed to do so by Turo support. 

## Document the vehicle’s condition at check-in

Hosts have 24 hours before trip start to take pre-trip photos of the [vehicle’s interior, exterior, odometer, and fuel/EV charge levels](https://help.turo.com/trip-photos-guide-or-hosts-BkKcBEeN5). You have up to 24 hours after trip start to upload pre-trip photos. Our system requires you to add photo evidence to any invoices you send for incidental costs or post-trip issues you report (like cleaning, smoking, or damage). Photos also help Turo support you in case of disputes. Photos must contain metadata showing date, time, and geolocation. In France, photos must have a time stamp.

## Allow your guest vehicle access to complete check-in

**Important:** Give vehicle access only to guests whose licenses have been successfully confirmed. Failure to do so puts you at risk for having the physical damage reimbursement tied to your earnings void.  Hand the key to the guest or safely make it available using remote vehicle access technology. If you’re using a lockbox, share the code with your guest and advise them to contact you if they have any difficulties. Customer support is unable to provide lockbox instructions to guests. 

**UK hosts** who use a remote key exchange solution, must secure the key inside a lockbox in the vehicle and, where applicable, change the combination after each trip. Failure to do so could void the physical damage reimbursement tied to your earnings plan

## Take and upload photos at checkout

Hosts have up to 24 hours after trip end to take and upload post-trip photos that document the vehicle’s interior, exterior, odometer, and fuel/EV charge levels. You have up to 24 hours after trip end to [report vehicle damage](https://help.turo.com/reporting-damage-Bk7aIWhHi).