# How to pay an invoice from your host for tolls | Guests

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Source: https://help.turo.com/en_us/how-to-pay-an-invoice-from-your-host-for-tolls-guests-Hy7iAfyhi

Last updated: 2026-07-29T18:05:17.735Z

**Last updated:** 2026-07-29

This article explains the process for guests to pay for tolls received during a trip. It outlines the necessary steps to ensure toll invoices are settled within the required timeframe.

## Instructions for paying tolls

_(Summarizes invoice payment steps for guests.)_

If a host sends an invoice for a toll, guests are notified via the trip’s details page, email, and their Turo activity feed.

1.  Open the **Trips** tab in the Turo app
    
    1.  **If the trip has ended:** Scroll down to select **View past trips** then select the trip.
        
    2.  **If the trip is in progress:** Select **Manage trip** then **View trip details**.
        
2.  Select the invoice to open it.
    
3.  Select **Accept and pay.**
    

## Toll notification and payment schedule

_(Explains toll notifications, payment deadlines, and host reimbursement timelines.)_

If your host has equipped the vehicle with a toll transponder, keep it in place during the trip so the host will be notified of toll charges. Guests are still responsible for toll costs incurred even when a transponder is in place. Removing the transponder or using a personal transponder is prohibited. If there’s no transponder in the vehicle, guests must notify the host when a toll is incurred. 

Tolling agencies use varying billing cycles, which can cause delays in host notification, which may delay the host in sending you an invoice for the toll costs. 

**Toll invoice windows:**

*   **Payment for invoices received within 90 days:** Turo notifies guests via email and activity feed. Guests has 48 hours to pay or dispute the invoice.
    
*   **Payment for invoices received after 90 days:** Turo emails guests regarding the toll charges. Guests must reply to the email to ask questions or dispute the charges.
    

**Reimbursement request timeframes:**

*   **Standard request:** Hosts can submit toll costs within 180 days after a trip ends since they may not receive notice of a ticket for several months due to a ticketing agency’s billing cycle. Processing by Turo may take up to 5 days. Therefore, a guest may receive a reimbursement request up to 185 days after a trip ends.
    

## Eligible tolls, fees, and costs 

_(Details types of tolls and fees eligible for reimbursement.)_

*   **Administrative fees:** Fees apply for speeding tickets at toll collection sites and tolls incurred outside the area where the host’s transponder is active.
    
*   **Airport fee:** An airport fee will be applied if the trip begins or ends at an airport with a permit that charges for incidental costs.
    
*   **Congestion pricing:** [NYC congestion pricing costs](https://portal.311.nyc.gov/article/?kanumber=KA-03612) are eligible.
    
*   **Missing equipment:** Charges apply if a guest removed or lost the host’s transponder, and it must be replaced.  
    
*   **Processing fees:** Processing fees of 3% if resolution of a toll invoice requires intervention from Turo customer support
    
*   **Travel fees:** [Travel fees for driving in the UK](https://help.turo.com/paying-travel-fees-uk-guests-B1GNMmgZA) are considered toll fees and are eligible.
    

  

**How to pay an invoice from your host for tolls | Guests summary:** Guests receive toll invoice notifications through the **Details** page of their trip, via email and through notifications displayed in the activity feed in the product. Guests have 48 hours to pay invoices received within 90 days of the end of their trip and must contact Turo to pay invoices received outside the 90-day window.