# How to pay an invoice from your host for vehicle refueling | Guests

> Replacing the fuel and recharging the battery    Yoursquore responsible for returning the car with the same amount of gas or electric charge it had when yo

Source: https://help.turo.com/en_us/how-to-pay-an-invoice-from-your-host-for-vehicle-refueling-guests-rJkqN4eV9

Last updated: 2026-07-29T17:56:15.789Z

**Last updated:** 2026-07-29

This article outlines the requirements for returning a vehicle with the same fuel level as at pickup. It explains how to document fuel levels and handle post-trip refueling invoices.

## Instructions for paying a host invoice for vehicle refueling

_(Outlines the process for reviewing and paying host fuel reimbursement invoices.)_

Hosts can charge guests for refueling costs if a guest returns a vehicle with less gas, petrol, or diesel than at the start of a trip. Follow these steps to pay an invoice for missing fuel:   

1.  Open the trip’s **Details** page and select **View invoices.**
    
2.  Select the invoice to open it.
    
3.  Select **Accept and pay**.
    

## Instructions for documenting fuel levels

_(Describes required photo documentation for fuel gauges and fuel receipts before and after trips.)_

*   Take pre- and post-trip photos of the fuel gauge at check-in and checkout. 
    
*   Take a photo of the fuel receipt that clearly shows the date, time, number of gallons/liters, and cost of fuel purchased to ensure the vehicle is returned with the same fuel level it had at the start of the trip. 
    
*   Upload photo documentation to **Trip photos.** 
    
    *    All photos must have metadata showing the date, time, and geolocation.
        
    *    Turo will reference these photos if there’s a dispute with the host as to whether you returned the vehicle with the required amount of fuel. 
        

**Note:** If a guest purchased “Prepaid refueling” as an [**Extra**](https://help.turo.com/adding-extras-to-your-trip-r1Fb44eVc), their host is not permitted to  request reimbursement, and the guest can’t request a refund for any unused fuel.

## Refueling invoice timeline

_(Guests have 48 hours to pay invoices sent by hosts within 72 hours of trip end.)_

*   **Invoice submission deadline:** Hosts have up to 72 hours after a trip ends to send a reimbursement invoice for post-trip costs related to refueling the vehicle.
    
*   **Payment window:** Guests have 48 hours to pay the invoice after receiving it.
    

## Eligible costs by vehicle type

_(Categorizes invoiceable costs and fees based on specific vehicle types.)_

All vehicles are subject to a 3% Turo admin or processing fee and an airport fee if the trip started or ended at an airport with a permit for incidental costs.

*   **Fuel-powered vehicles:** Hosts can invoice for the cost of missing fuel plus a $10\* inconvenience fee. 
    
*   **Hybrid vehicles (non-plug-in):** Hosts can invoice for the cost of missing fuel plus a $10\* inconvenience fee.
    
*   **
    
    **Hybrid vehicles (plug-in):**
    
    **
    *   **Fuel costs:** Hosts can invoice for the cost of missing fuel plus a $10\* inconvenience fee.
        
    *   **EV fees:** In addition to the cost of missing fuel, hosts of plug-in hybrid vehicles can invoice guests for: battery level difference pre- and post-trip plus a $10\* inconvenience fee; a $20\* low battery level fee if the vehicle is returned with less than 20% battery; and any applicable idle fees.
        

## Ineligible post-trip costs

_(Identifies conditions where host invoices for refueling or recharging are considered invalid.)_

Guests are not obligated to pay and should dispute a host’s invoice for refueling costs under these circumstances:

*   **Early return:** The guest returns the vehicle early due to a vehicle- or host-driven issue.
    
*   **Vehicle swap:** The host swaps the guest into a new vehicle.
    
*   **Roadside incident:** The vehicle is involved in a roadside incident, accident, or police seizure for which the guest is not responsible.
    

  

**How to pay an invoice from your host for vehicle refueling | Guests summary:** Guests are responsible for returning their vehicle with the same fuel level it had at the start of the trip to avoid reimbursement invoices. If an invoice is issued, guests have 48 hours to pay an accurate invoice.  Hosts must submit these reimbursement requests within 72 hours of the trip's end.

  

\*Amounts are in A$ for Australia, CA$ for Canada, € in France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.

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