# How to pay an invoice or unpaid balance | Guests > Pay from Trips tab Log onto turocom or the Turo app Open the Trips tab Tap on notification about balance due to be taken to Source: https://help.turo.com/en_us/how-to-pay-an-invoice-or-unpaid-balance-guests-ryLNV4g4c Last updated: 2026-07-29T18:07:37.448Z ## Instructions for paying a reimbursement invoice from the host  Turo will notify guests when they receive a host invoice for charges such as EV charging, exceeding the driving distance included in a trip, tickets, tolls, and vehicle refueling. Guests may also receive invoices for violations of Turo’s cleaning policy, no smoking policy, or additional usage/late return policies.  You can view and pay an invoice from any of these 3 locations: * **Trips tab:**  * **Completed trip:** Select **View past trips,** select the trip, **View invoices,** and select the invoice. * **In-progress trip:** Select **Manage trip, View trip details,** select the trip, **View invoices,** and select the invoice. * **In-app notification:** Follow the link in the notification to open the invoice. * **Invoice email from Turo:** Follow the link in the email to open the invoice. ## Invoice payment schedule  Guests have 48 hours to pay an invoice from a host.  * **Successful payment within 48 hours:** Turo marks the invoice “paid” with a $0\* balance.  * **No guest response within 48 hours:** We’ll review and resolve the invoice, which can include charging your payment method on file as permitted by our [Terms of service](https://turo.com/us/en/policies/terms#your-commitments). * **Unsuccessful payment:** We’ll mark the invoice as unpaid if the payment method on file fails when we try to charge for an invoice.  * We’ll email you to update your payment information and continue trying to process the charge.  * We may prompt you to [add a credit or debit card](https://help.turo.com/verifying-or-updating-your-payment-card-Hk37NNlV5) if you paid for your trip with Apple Pay or Google Pay.  * Guests cannot book or extend trips until they pay all invoices in full.  ## Instructions for paying an unpaid invoice Guests may need to [update their payment method](https://help.turo.com/verifying-or-updating-your-payment-card-Hk37NNlV5) before paying an unpaid invoice. There are 3 ways to access and pay an unpaid invoice.  **Via the Unpaid invoices page:** 1. Select the link for your country of residence to reach the **Unpaid invoices** page: [**US**](https://turo.com/us/en/unpaid-invoices)**,** [**Australia**](https://turo.com/au/en/unpaid-invoices)**,** [**Canada**](https://turo.com/ca/en/unpaid-invoices)**,** [**France**](https://turo.com/fr/fr/unpaid-invoices)**, or the** [**UK**](https://turo.com/gb/en/unpaid-invoices)**.**  2. Select **Pay invoice** to open it.   3. Select **Pay in full now** then **Continue**. 4. Select **Confirm and pay**. **Via the Trips tab:** 1. Open the **Trips** tab in the Turo app 2. In the Payment failed alert, select **Review and pay** then **Continue** 3. Select **Pay in full now** then **Continue**. 4. Select **Confirm and pay**.  **Via the Invoices page:** 1. Open the **Trips** tab in the Turo app 1. **If the trip has ended:** Scroll down to select **View past trips** then select the trip. 2. **If the trip is in progress:** Select **Manage trip** then **View trip details**. 2. Select **View invoices.** 3. Select **View** to open the invoice. 4. Select **Pay in full now** then **Continue**. 5. Select **Confirm and pay**.  ### Q: Why do I have an outstanding balance? **A:** If Turo tries to charge the payment method on file for an invoice or damage claim and the payment method fails, your invoice becomes an unpaid invoice, and we email you to update your payment information. ## Instructions for paying an invoice sent to collections If Turo cannot collect payment on an unpaid or partially paid invoice, we’ll send the outstanding balance to collections and email you the information for the collections agency.  Once Turo sends an invoice to collections, we cannot set up a payment plan, change a payment schedule, recall a balance, or answer questions about an invoice. **Direct all questions to the collections agency.**   **Collections agency information:** * ** **US guests:** FCR Collection Services (FedChex) will contact you in two weeks; you can call them at (800) 979-8917 or visit [](http://paymybalance.com/)[paymybalance.com](http://paymybalance.com) ** * **Australia guests:** [InDebted](https://www.indebted.co/) will contact you; you can call them at 1800 951 414 or email customersupport-au@indebted.co * ****Canada guests:** MetCredit will contact you in four to eight weeks; you can call them at 1 (888) 797-7727or make payments at [https://www.metcredit.com](https://www.metcredit.com/)**  * ****UK guests:** Our collections vendor will contact you in two to four weeks**  ## Frequently asked questions ### I’m trying to book but it says I have an unpaid invoice. How do I pay it?  Guests can pay an unpaid balance on the **Unpaid invoices** page. Open the link for your country of residence:  [**US**](https://turo.com/us/en/unpaid-invoices)**,** [**Australia**](https://turo.com/au/en/unpaid-invoices)**,** [**Canada**](https://turo.com/ca/en/unpaid-invoices)**,** [**France**](https://turo.com/fr/fr/unpaid-invoices)**,** or the [**UK**](https://turo.com/gb/en/unpaid-invoices)**.** ### It says I have an unpaid invoice. Can you tell me what the charge is for? Guests can see information about unpaid invoices tied to their account by opening the **Unpaid invoices** page for their country of residence:  [**US**](https://turo.com/us/en/unpaid-invoices)**,** [**Australia**](https://turo.com/au/en/unpaid-invoices)**,** [**Canada**](https://turo.com/ca/en/unpaid-invoices)**,** [**France**](https://turo.com/fr/fr/unpaid-invoices)**,** or the [**UK**](https://turo.com/gb/en/unpaid-invoices)**.** ### Why do I have an unpaid invoice? Guests may be responsible for charges during or after their trip (additional mileage, vehicle refueling, tickets or tolls). Or you have been charged with a policy violation. To see what your unpaid invoice is for, open the **Unpaid invoices** page for your country of residence:  [**US**](https://turo.com/us/en/unpaid-invoices)**,** [**Australia**](https://turo.com/au/en/unpaid-invoices)**,** [**Canada**](https://turo.com/ca/en/unpaid-invoices)**,** [**France**](https://turo.com/fr/fr/unpaid-invoices)**,** or the [**UK**](https://turo.com/gb/en/unpaid-invoices)**.** ### I can’t pay my invoice right now. Can I have more time? Once Turo notifies a guest that we tried to charge their payment method on file for an unpaid balance but were unsuccessful, our system will automatically try several more times over the next few weeks. If, during that time, you add a different payment method for us to charge or add money to or free up credit on your original payment method on file, we’ll be able to process the charge successfully. If not, we’ll send your balance to collections, and the agency will contact you to arrange payment. ### Can I set up a payment schedule? Turo is unable to create payment schedules. If a guest’s balance was sent to collections, they must work with the collections agency to set up a payment plan. ### How do I know I’m responsible for an invoice from a host? Guests are responsible for cost associated with using a host’s vehicle, including [EV charging](https://help.turo.com/how-to-pay-an-invoice-from-your-host-for-ev-charging-costs-guests-ryqOGnM4fg), [exceeding the driving distance included in a trip](https://help.turo.com/distance-included-in-trip-ryIbENeV9), [tickets](https://help.turo.com/paying-tickets-and-tolls-BJw5ENlNc), [tolls](https://help.turo.com/paying-tolls-Hy7iAfyhi), [vehicle refueling, and violations of Turo’s](https://help.turo.com/paying-for-fuel-rJkqN4eV9) [cleaning](https://help.turo.com/cleaning-and-disinfection-policy-or-guests-rkLCVVeVq) and [no smoking, and additional usage/late return policies](https://help.turo.com/additional-usage-policy-or-guests-BkyC4Vx49).  \* Amounts are in A$ for Australia, CA$ for Canada, € for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.