# How to rate and review a trip | Guests

> Submitting a trip review     Once your trip ends you have 10 days to rate and review it Wersquoll notify you that the review window is open and alert you

Source: https://help.turo.com/en_us/how-to-rate-and-review-a-trip-guests-ByTKNVgEq

Last updated: 2026-09-04T16:52:46.396Z

#### Guests can share feedback with their host by rating their trip, rating specific aspects of their experience, and leaving a written review. 

## Instructions for rating and reviewing a trip

Guests can rate and review a trip by taking these steps:

1.  Access the rating page by following the link in the notification email, by tapping the in-app notification, or by opening the **Trips** tab and selecting the trip. 
    
2.  Rate your overall trip experience.
    
3.  Rate the specific elements of your trip:  cleanliness, communication, convenience, listing accuracy, and maintenance. 
    
4.  Submit your review.
    
    *   For a trip you rated 1, 2, 3, or 4 stars, you must add a written review to submit. 
    *   For a trip you rated 5 stars, Turo encourages, but does not require, you to add a written reviews so the host knows what they did well. 
        

## Understanding ratings and reviews

Rating and reviewing a trip gives guests a chance to share honest feedback about their experience. You can submit a rating and review beginning 3 hours before and up to 10 days after your trip ends.  

Guests can provide two kinds of feedback on a trip: a star rating and a written review. Ratings let you give your experience an overall score of 1 to 5 stars. A written review lets you share detailed feedback about your trip. 

If you give a trip a rating of 1 to 4 stars, Turo will require you add a written review of at least 25 characters to explain why the trip fell short of your expectations. Your feedback makes it possible for hosts to be held accountable and learn how to improve the trip experience for future guests. 

We’ll display your rating and review on the host’s vehicle listing and display their rating and review of you on your profile.  We’ll publish both at the same time — either once we receive a trip rating and review from both of you or within 10 days of the trip ending, whichever comes first. Guests who consistently receive low ratings risk being removed from the platform.

## Submitting a trip rating and review

Turo allows guests to rate and review their trip 3 hours before it ends. We will prompt you to rate and review it, but after the trip ends, you have 10 days to rate and review it. We’ll notify you that the window to rate and review is open and alert you when it’s about to close. If you close the app without leaving a rating and review, you’ll still have 10 days post trip to do so.

## Frequently asked questions

### Can I change my rating or review? 

Once you submit a rating or review, you’ll be unable to change the star rating or your written review. Even our customer support agents cannot make any corrections, additions, or updates to a submitted rating or review. 

### Can I still submit a rating or review after the 10-day window closes?

If you miss the 10-day window, you’ll be unable to leave a star rating or review for your trip. Neither the host nor our customer support agents can extend the rating and review window.  

### Where can I see the rating or review a host left me?

Turo publishes trip ratings and reviews on your Profile page. To reach your Profile page via the app, open the “More” tab at the bottom of the screen and tap “View and edit profile” at the top of the next screen. To reach your Profile page from Turo.com on the web, open the drop-down menu at the top of the page and click “Profile.” 

Keep in mind that hosts are not required to rate and review guests, so your host may not have submitted a trip rating or review for you. Or your host may have left you a star rating only and not a written review as well. 

## Can I have a review removed? 

In most cases, Turo is unable to honor a request to remove a rating or review. Review the [criteria for having a review removed](https://help.turo.com/removing-a-review-guests-H1e7FqjKle).