# How to rebook a canceled trip | Guests

> To rebook a canceled trip:   Follow link in cancellation email or open  Inbox  and open  Notifications  tab to see cancellation  Tap  “Book anoth...

Source: https://help.turo.com/en_us/how-to-rebook-a-canceled-trip-guests-HyO3VDkL9

Last updated: 2026-10-20T23:41:14.967Z

This article explains the rebooking process to help guests quickly secure an alternative vehicle after a trip cancellation. Guests can use their original trip funds or rebooking credit to find another car or request a full refund if they prefer not to rebook.

## Instructions for rebooking a canceled trip

1.  **Check notifications:** Follow the link in the cancellation email, or go to the **Inbox** and select the **Notifications** tab.
    
2.  **Select vehicle:** Open the link to **Book another car** to view similar vehicles matching your trip dates.
    

**Note:** Turo shows you similar vehicles from highly rated hosts near your original location. You may choose to rebook one of these vehicles or search for others that meet your criteria.

## Instructions for paying to rebook a canceled trip  

Guests have options for how they manage the payment for rebooking a canceled trip and may choose from several payment options when rebooking a canceled trip. These methods ensure that trip funds or rebooking credits are applied correctly.

*   **Rebook with original trip funds:** Guests who are eligible to rebook a canceled trip can do so using funds from their canceled trip. Follow the link in the cancellation email or notification you received. Turo keeps the funds available to the guest for 24 hours post-cancellation, depending on how far in advance the trip was canceled. After the availability period ends, Turo will initiate a refund.  
    
*   **Use rebooking credit:** Turo will automatically apply available rebooking credit along with your original trip funds when you rebook. If you received rebooking credit, you’ll see that amount displayed in your cancellation notification and in the rebooking flow for your new trip. Rebooking credit remains available for:
    
    *   **24 hours:** If your trip was canceled less than 24 hours before the scheduled trip start.
        
    *   **Until the original trip's scheduled start time:** If your trip was canceled 24-72 hours before the scheduled trip start. 
        
*   **Trigger an early refund:** Guests who cannot find a replacement vehicle or choose not to rebook within the 24-hour timeframe can trigger Turo to initiate their refund. This option appears when you follow the link in the cancellation email or notification you received. After a refund is initiated, your bank or credit card company will issue the refund within 3 to 10 business days.
    

If your new trip costs more, the balance due will be shown at checkout. If your new trip costs less, Turo will automatically initiate a refund for the difference. Any additional driver fee already paid on the canceled trip does not transfer automatically, and Turo refunds it if not applied toward a new booking. The guest re-invites the driver and pays the fee again on the new trip.

**Important:** Rebooking credit can only be used to rebook the canceled trip for which it was granted. It cannot be applied to unpaid invoices, sent to a guest as a refund, or saved for future trips and the associated fees. 

**Note:** Turo may issue rebooking credit to guests based on the length of their trip, the timing of the cancellation, and other factors. If eligible, rebooking credit is automatically added to a guest’s account. Customer support agents cannot grant, alter, or extend the usage window for rebooking credit.