# How to report damage | Guests

> If your hostrsquos vehicle was damaged on your trip file a   damage report    and wersquoll notify your host to respond      Report mechanic

Source: https://help.turo.com/en_us/how-to-report-damage-guests-SJtWr4gE9

Last updated: 2026-11-04T18:56:28.645Z

If the host's vehicle was damaged during your trip, report it as soon as you notice the damage. This article explains how guests can file a damage report and what to expect during the resolution process.

**Important:** Do not file a damage report if you paid for a damage repair during your trip and are requesting reimbursement from your host, Use the “Contact us” button at the bottom of this page to reach customer support. 

## Instructions for filing a damage report

Guests should report damage as soon as they become aware of it. Take these steps to file a report:

*   Open the trip to land on the **Details** page
*   Select **Report damage.**
*   Provide as much detail as possible about what happened
    *   Describe the type of damage (mechanical, physical, or both).
    *   Note when and how it occurred.
    *   Upload any photos you took of the damage.

**Note:** Filing a damage report starts the resolution process — it doesn't automatically mean the host will file a claim or that you'll be charged.

## Your host's resolution options

After the damage is reported — whether by the guest or by the host  — the  host will receive the report and choose how to proceed. The host will choose one of these options: 

*   **Option 1 - Direct resolution:** Your host will contact you directly to work out the repair cost together. You can agree to resolve directly or ask Turo to manage the claim instead. Working things out directly saves you the claims processing fee and appraisal costs. See [How the direct damage resolution process works | Guests](https://help.turo.com/resolving-damage-with-your-host-Hy4fBNlN5). 
*   **Option 2 - Claim filed with Turo:** Turo's claims team will manage the damage resolution process. A claims associate will email you within 1 business day. Learn what to expect during the Turo damage claim process by opening the link for your market: [US](https://help.turo.com/managing-a-damage-claim-through-turo-or-us-guests-HJhZBElNc), [Australia](https://help.turo.com/managing-a-damage-claim-through-turo-australia-guests-Syf4kIkXel), [Canada](https://help.turo.com/managing-a-damage-claim-through-turo-or-canada-guests-HyCbHNlEq), [UK](https://help.turo.com/managing-a-damage-claim-through-turo-or-uk-guests-HJbzH4xN9).