# How to report damage | Hosts

> Plan to report damage within 24 hours of a trip ending and have photos that document that damage ready to upload If your guest reports damage to your vehicl

Source: https://help.turo.com/en_us/how-to-report-damage-hosts-Bk7aIWhHi

Last updated: 2026-11-05T22:22:49.632Z

This article outlines the reporting process and resolution options for hosts when vehicle damage occurs. 

## Report damage within deadline

*   **Reporting window:** Report damage as soon as you become aware of it and no more than 24 hours after the trip ends.
*   **Late reporting:** Reports received after this deadline may be ineligible for reimbursement and complicate damage resolution.
*   **Fuel issues:** Report damage caused by a guest using the wrong fuel within the 24-hour post-trip window.

## Provide photos

*   **Photo requirements:** Include pre-trip and post-trip photos of the damaged area to substantiate the claim; claims without photos may not be eligible. See [Trip photos guide | Hosts](https://help.turo.com/trip-photos-guide-or-hosts-BkKcBEeN5) for specific requirements for photo timing and metadata. 
*   **Requirement exceptions:** Turo does not require post-trip photos for mechanical damage, towed vehicles, or situations where the vehicle is inaccessible.
*   **Detailed guidance:** See guidelines for [taking damage photos](https://help.turo.com/taking-damage-photos-Hk6tLVlN5) for file format requirements and visual examples.

**Note:** If a second damage event occurs during a trip and a damage report has already been filed, contact support to open an additional damage claim. 

## Choose a resolution path

*   **Repair estimate:** Enter a body shop quote or a best-guess repair cost estimate when reporting damage.
*   **Estimate comparison:** Turo displays the reimbursement amounts for resolving damage directly with the guest versus filing a claim.
*   **Select path:** Choose to either resolve damage directly with the guest or to file a claim with Turo.
*   **Safety restriction:** If damage creates a safety risk or renders the vehicle inoperable, Turo restricts the vehicle from booking.
*   **Restriction removal:** Contact customer support once the repair is complete to remove the vehicle restriction.