# How to request removal of a rating or review | Guests

> Its important that you and your host feel free to share an honest assessment of a trip Thats why Turo generally keeps reviews in place with just a few speci

Source: https://help.turo.com/en_us/how-to-request-removal-of-a-rating-or-review-guests-H1e7FqjKle

Last updated: 2026-09-04T17:55:40.376Z

**Last updated:** **2026-09-04**

This article defines the process and criteria for guests to request the removal of a rating or review from Turo.

## Instructions for requesting Turo remove a review 

Turo generally does not remove ratings and reviews because a strong marketplace requires honest feedback. This includes disagreements about trip events, claims of unfairness, or assertions that a review is untruthful. 

Follow these steps to request that Turo remove a review.

**1\. Verify eligibility**

Before submitting a request, ensure the review or rating meets one of the following criteria:

*   **Booking Validity:** Reflects a booked trip that did not take place.
    
*   **Extortion:** Motivated by a threat of extortion.
    
*   **Inappropriate Language:** Includes profanity or vulgarity.
    
*   **Incentivization:** Offers payment, extra services, or discounted rates.
    
*   **Personal Information:** Contains addresses, phone numbers, or last names.
    
*   **Timeliness:** The review or rating was posted within 30 days of the trip's end.
    

  

**Note:** Turo proactively removes reviews and ratings related to trips involving a violation of Turo's [Terms of Service](https://turo.com/policies/terms).

**2\. Submit a request**

If the content meets the criteria above, you must use the official submission process.

*   Complete and submit the [removal request form](https://help.turo.com/contact/review-removal-ByGFs3kZle).
    

**Important:** This form is the only method accepted for removal requests. Turo does not process these requests via chat, phone, or email.

**3\. Await evaluation results**

*   Turo evaluates the request alongside relevant data to determine eligibility.
    
*   Turo will review each request only once.
    
*   All removal decisions are made at Turo’s sole discretion and are final.