# Reimbursement invoice and damage report policy

> This policy addresses the types of issues and costs that can and canrsquot be submitted via a reimbursement invoice or damage report  Policy  If yoursquo

Source: https://help.turo.com/en_us/ineligible-reimbursement-invoices-and-damage-reports-SJ4FBNlV5

Last updated: 2026-05-06T15:40:22.603Z

#### This policy addresses the types of issues and costs that can and can’t be submitted via a reimbursement invoice or damage report.

## Policy

You can request reimbursement or report damage according to the following guidelines:

#### Eligible

*   Reimbursement invoices for refueling costs, additional distance charges, tickets, and tolls  
*   [Physical or mechanical damage](https://turo.com/resolutions) as permitted by the protection plan you chose 
*   Damage claim for key replacement

#### Ineligible

*   Cleaning, additional usage, and late returns — report these as issues in the Turo app; don’t submit them as reimbursement invoices 
*   [Wear and tear](https://help.turo.com/wear-and-tear-r11vU4l45), pre-existing damage, or mechanical issues related to vehicle maintenance 
*   [Parking fees](https://help.turo.com/charging-guests-for-parking-HkevHNgNq) you pay to pick up your vehicle after a trip ends
*   Payment processing, time, or anything outside of Turo's policies; this includes convenience charges outside of what Turo permits 
*   Identical invoices or double charging a guest for a previously resolved case
*   Reimbursement type that doesn’t match the incidental cost (e.g., submit a ticket cost in the field for fuel replacement)
*   Reimbursements for excess mileage, refueling/recharging, smoking or cleaning fees on a vehicle that is deemed to be a total loss. If such amounts were paid prior to the determination of the total loss, they will be deducted from the settlement. Mileage for a total loss valuation is determined using the approved miles allowed during the reservation period
*   Reimbursement amount requested is more than the submitted evidence supports

## Violations

If we discover that you’ve submitted an ineligible reimbursement invoice, Turo will deny the invoice or refund the guest if they’ve already paid. We’ll also charge you a $50\* fee (first offense), $200\* fee (second offense), and $500\* fee (subsequent offenses) and remove from earnings any related reimbursement received if you submit an ineligible reimbursement invoice. Turo reserves the right to charge additional [host fees](https://help.turo.com/host-fees-r1aIIExV5) if we learn the case includes other policy violations. 

Ineligible damage reports are covered in our [Material misrepresentation policy.](https://help.turo.com/material-misrepresentation-BkKQ84xE9) Multiple reports of misuse will be grounds for removal from Turo. 

 \*Values are in A$ for Australia, CA$ for Canada, £ for the United Kingdom, and $US for the United States and its territories 

  
**You may also find these helpful:**

*   [Requesting reimbursement](https://help.turo.com/requesting-reimbursement-for-incidentals-SyCDS4eVc)
*   [Report damage](https://turo.com/us/en/resolutions)