# Travel delays or cancellations

> Irsquom having an issue with my flight What do I do     If your flight is delayed or canceled or yoursquore delayed because of lost luggage

Source: https://help.turo.com/en_us/managing-a-flight-delay-or-cancellation-BkGUVNx4q

Last updated: 2026-04-21T20:49:06.908Z

## Managing flight or train travel issues  

Contact your host as soon as possible via Turo messaging if you experience: 

*   Delayed or canceled travel
*   Lost luggage delay 

Once you know your new arrival time, work out the new arrangements with your host in messaging. Then submit a request for the trip change via the Turo system so your host can approve it. 

1.  Open the **Trips** tab in the Turo app to access the list of your upcoming trips
    
2.  Tap the **“Manage trip”** button to open a drop-down menu and tap **“Change trip”**
    
3.  If no **“Manage trip”** button is displayed, open the trip to land on the trip **Details** page
    
4.  Tap **“Dates and location”** 
    

If your host can’t accommodate your change and cancels the trip, contact us. Tap the "Get help" button below to reach our AI assitant and ask to be connected to an agent. Or call customer support. 

## Refunds for travel issues

#### Delayed or canceled travel

If your flight or train is delayed or canceled, we’ll issue you a full refund if you meet **_all_** the criteria listed below.

*   You contacted your host via Turo messaging before the scheduled start of your Turo trip;
*   Your host couldn’t accommodate your new start time; **_and_**
*   You emailed Turo customer support no later than 24 hours after the Turo trip’s scheduled start with documentation of the flight or train issue no later than 24 hours after the Turo trip’s scheduled start time. Tap the **"Get help"** button below to reach our AI assistant and ask to be connected to an agent.

**Note:** If your flight is canceled or delayed more than three days in advance of your Turo trip, our standard [Cancellation policy](https://turo.com/policies/cancellation) will apply. 

## Lost baggage

 If you’re delayed because of lost baggage, Turo will issue you a full refund **as long as you take the following actions:** 

*   Contact your host via Turo messaging as soon as possible to see if they could accommodate a [change to the trip start time](https://help.turo.com/shortening-or-ending-a-trip-early-H1Cv8RnVC);
*   Provide your host with documentation showing the baggage issue; **_and_** 
*   You emailed Turo customer support no later than 24 hours after the Turo trip’s scheduled start with documentation of the lost baggage no later than 24 hours after the Turo trip’s scheduled start time. Tap the **"Get help"** button below to reach our AI assistant and ask to be connected to an agent.
    

**Note:** The lost baggage policy doesn’t apply if a guest's flight or train is canceled or delayed more than three days before the trip start time.