# Messaging your guest

> All communication between you and your guest should take place in Turo messaging in case you need help from our support team    Use Turo messaging to answer

Source: https://help.turo.com/en_us/messaging-your-guest-r1oqSNlV5

Last updated: 2026-04-16T17:54:43.192Z

#### Use Turo messaging to answer guest questions about your vehicle and policies, give directions, share instructions for pickup/drop-off, send photos, or discuss trip issues.

## Viewing messages from guests

A guest can message you only after they’ve booked a trip in one of your vehicles. Go to your host **Inbox** to see guest messages and answer as soon as possible. Guests may cancel their trip if your answer isn’t what they’re looking for.

## Sending messages

Open your host **Trips** tab and choose the trip for the guest you want to contact. Tap **“Contact guest”** to start or open a message thread. You can also [create message templates](https://help.turo.com/en_us/managing-scheduled-messages-rkpqS4lEc) and schedule them at key points, such as when a guest first books, at check-in time, or before a trip is about to begin or end. 

Messaging functionality lets you:

*   message and view trip information simultaneously
*   see all participants in a chat, including co-hosts
*   save drafts as you move across messages
*   see the list of conversations in a side bar while viewing an individual message

**Tip:** Keep all communication between you and your guests in Turo messaging so our support agents have a record to settle any disputes.

## Sending photos

Select ![](https://cdn.kustomerhostedcontent.com/media/60635efd752cda7eb92e47b2/9ef3da972f5e70b1dd7da36693ef8ed0.png) in your message thread to send photos to a guest. Choose from existing Trip photos, your phone gallery, or take new photos to upload. Both you and your guest can view the image thumbnail(s) in the message thread. Use this feature to show guests exactly where to pick up or drop off your vehicle, send a map screenshot, or help walk them through a vehicle feature. To remove a photo, select it in the thread, tap or click the trash icon, and **"Confirm"** to delete it.

## Making trip changes 

You and your guest can use messaging to discuss trip changes, but the guest must submit a trip change request via Turo for you to approve. If your guest doesn’t know how to request a change to their trip, send them to [these instructions.](https://help.turo.com/extending-or-shortening-your-trip-BypBE4eVc) Trip change agreements made in messaging only aren’t valid, as we won’t have a record of the change.

  

#### **You may also find these helpful:**

*   [Managing scheduled messages](https://help.turo.com/managing-scheduled-messages-rkpqS4lEc)
*   [Requests for changes to a trip](https://help.turo.com/responding-to-trip-requests-and-changes-HyfsHVlE9)