# Non-refundable trips | Guests

> Nonrefundable trips offer a discounted price for guests who agree to specific booking conditions This article outlines the cancellation and refund policies as

Source: https://help.turo.com/en_us/non-refundable-trips-guests-BJk1E_Kmfl

Last updated: 2026-07-07T22:02:07.402Z

Non-refundable trips offer a discounted price for guests who agree to specific booking conditions. This article outlines the cancellation and refund policies associated with these discounted reservations.

## How non-refundable trips work

_(This section lists the conditions applied to discounted bookings regarding cancellations, protection plans, and trip adjustments.)_

Non-refundable trips are available to guests who book their trip at least 4 days in advance. Guests who book a non-refundable trip pay a discounted price. Turo applies specific refund conditions to non-refundable trips that should be kept in mind.  

*   **Cancellations**: Guests have 24 hours after booking a non-refundable trip to cancel and receive a full refund. Cancellations more than 24 hours after booking do not qualify for a refund.
*   **Pickup and drop-of location adjustments**: Guests have 24 hours after booking to change their vehicle pickup or drop-off location and receive a refund if the change results in a lower price. Turo will not issue refunds for location changes made outside of the 24-hour window, and any changes that result in a price increase will be non-refundable. 
*   **Protection plan adjustments**: Guests have 24 hours after booking to change or remove a protection plan from their trip and receive a refund if the change results in a lower price. Changes made more than 24 hours after booking will not qualify for a price difference refund. 
*   **Trip shortening**: Guests have 24 hours after booking to shorten a trip and receive a refund if the change results in a lower trip cost. Trips shortened more than 24 hours after booking do not qualify for a refund. Guests who shorten a  pay-as-you-go trip more than 24 hours after booking will not be refunded any payments they’ve already been charged. 
*   **Vehicle pickup failures**: Guests who do not show up for their non-refundable trip or send someone else in their place, including an approved additional driver, will have their trip canceled and will not receive a refund of any amount. 
*   **Verification issues:** Guests who book a non-refundable trip will have their trip canceled and will not receive a refund of any amount if they fail to do the following:   
    
    *   Fail to upload a driver’s license for Turo verification.
        
    *   Fail to verify their phone number.
        
    *   Fail to upload a license in advance to their host or to present it in person.
        
    *   Fail to present a license that belongs to them and meets Turo’s requirements.
        

**Q: Do I get my money back if my host cancels my non-refundable trip?**

**A:** It depends on the situation. Guests will receive a full refund if their host cancels the trip because of an issue with the host or the host’s vehicle. Guests will not receive a refund if the host cancels because of a guest issue at vehicle pickup or because of a license issue. 

## Eligibility for exceptions to the non-refundable trip refund policy

_(This section gives eligibility details for cancellation refunds in cases of extenuating circumstances.)_

Guests who cancel a non-refundable trip may qualify to have their cancellation fee excused and their trip cancellation reviewed for a refund if they supply the [required documentation.](https://help.turo.com/extenuating-circumstances-policy-or-guests-rkoBEVlVc)

Qualifying circumstances are:

*   **Travel interruptions:** Airline travel interruptions or cancellations
    
*   **Medical issues:** Death or severe illness of the guest or an immediate family member
    
*   **Legal obligations:** Government-mandated obligations
    
*   **Hospitalization:** Hospitalization preventing travel
    

  

**Guide to non-refundable trips summary:** Guests booking non-refundable trips receive a discounted rate and a 24-hour window for full cancellation refunds. Outside of this 24-hour period, refunds are unavailable unless guests meet the requirements for extenuating circumstances.