# Onward travel | UK guests

> If youre unable to continue your trip you may be eligible for a partial refund and reimbursement of onward travel to get to a safe location depending on the 

Source: https://help.turo.com/en_us/onward-travel-uk-guests-SyJi4l0Gge

Last updated: 2026-06-11T17:12:00.753Z

This article explains how UK guests who experience a roadside breakdown during a trip may be eligible for a partial refund for unused days as well as a goodwill reimbursement for onward travel expenses to reach a safe location.

## Onward travel benefit

_(Details eligibility for refunds and travel reimbursement after roadside vehicle breakdowns.)_

Breakdowns sometimes happen, even with well-maintained vehicles. Turo isn’t responsible for travel delays resulting from a roadside incident; however, we understand how disruptive this can be. So if you're unable to continue your trip due to a roadside breakdown, depending on the nature of the incident, you can expect the following: 

*   Turo will refund you for unused days, unless you breach Turo’s Terms of service 
*   Turo may provide a goodwill reimbursement of up to **£50\* per person** for onward travel expenses to a safe **location**

You **won’t be eligible** for onward travel benefits in these scenarios:

*   Accident where you were at fault
*   Battery drained due to leaving lights on
*   Carelessness, abuse, or a violation of Turo’s policies
*   Flat tires (unless caused by a pre-existing condition)
*   Lost keys 
*   Vandalism

## Receiving onward travel benefit

_(Outlines process for receiving onward travel benefits, lists qualifying criteria, and exclused expenses.)_ 

Turo’s specialised roadside team will contact you about onward travel if you’ve reported a roadside incident. Team members will assess your individual situation and aim to respond within five business days.

**Eligible reimbursements**

Onward travel must meet the following criteria to be considered for eligibility. In addition, you must provide proof of receipt — no exceptions. Eligible onward travel **_must_**:

*   be comparable to a vehicle booked on Turo  (e.g., a like-for-like rental, public transport, or taxi); **_AND_**
*   be either for travel back home, to your original destination, or to a nearby accommodation 

**Ineligible reimbursements**

Turo is typically unable to reimburse for the following: 

*   Gas, accommodation, or any expenses not directly related to onward travel
*   Compensation for lost time or overall experience

 \*Amounts are in A$ for Australia, CA$ for Canada, € for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.  
   
**Onward travel | UK guests summary:** UK guests who experience a roadside breakdown during a Turo trip may be eligible for a partial refund for unused rental days and a goodwill reimbursement of up to £50 per person for onward travel to a safe location. To receive these benefits, guests must submit a request via the designated online form, providing proof of receipts for eligible comparable transport expenses. Certain scenarios, such as at-fault accidents or preventable issues, are ineligible for reimbursement, and compensation for items like gas or lost time is not provided.