Paying for fuel or EV charging
You’re responsible for returning the vehicle with the same amount of fuel (gas, diesel, petrol) or battery charge it had when you picked it up. If you don’t, your host can invoice you for reimbursement.
Documenting fuel or charge levels
Take photos of the fuel/EV gauge before and after your trip. For fuel-powered vehicles, take a photo of the receipt that clearly shows the date, time, number of gallons/liters, and cost of fuel you purchased to return the vehicle with the same amount of fuel it had at the start of the trip. Upload these to Trip photos. We’ll reference them if there’s a dispute with your host.
Note: If you’ve purchased “Prepaid refueling” as an Extra, your host can’t request reimbursement, and you can’t request a refund for any unused fuel.
Eligible cost by vehicle type
Fuel-powered vehicles: Your host can invoice you for the cost of missing fuel plus a $10* convenience fee.
Hybrid vehicles (non-plug-in): Your host can invoice you for the cost of missing fuel plus a $10* convenience fee
Hybrid vehicles (plug-in): Your host can invoice you for:
- cost of missing fuel plus a $10* convenience fee; and/or
- recharging fee based on battery level difference plus a $10* convenience fee;
- $20* low battery level fee in addition to the invoice reimbursement if you return the vehicle with a battery level less than 20%;
- idle fees
Electric vehicles: Your host can invoice you for:
- recharging fee based on the battery level difference plus a $10*convenience fee;
- $20* low battery level fee in addition to the invoice reimbursement if you return the vehicle with a battery level less than 20%
Battery level invoice reimbursements
- 0%--10% battery difference = No charge
- 11% – 30% battery difference = $5*
- 31% – 60% battery difference = $15*
- 61%– 80% battery difference = $20*
- 81%+ battery difference = $25* (plus $20 low battery level fee)
Paying for on-trip charging
Tesla on-trip charging
Using a Tesla Supercharger during your trip incurs charges to the host’s Tesla account. Your host can request reimbursement from you for these fees. In addition to the costs of charging the vehicle, your host may also request reimbursement for the following:
Supercharger idle fee: Idle fees only apply when a Supercharger station is at 50% capacity or more and double when the station is at 100% capacity. Move the vehicle within five minutes of charge completion to avoid the fee. You’re responsible for up to $500* in Supercharger fees incurred during a trip.
Supercharger congestion fee: Tesla charges this fee instead of an idle fee at some locations when the Supercharging station is busy, and the vehicle’s battery is already at or above the congestion fee level. The vehicle's touchscreen shows the battery charge level where congestion fees apply. You have a five-minute grace period before the fee is applied. You’re responsible for up to $500* Supercharger fees incurred during a trip.
Non-Tesla EV and plug-in hybrid on-trip charging
You can pay for charging with a debit or credit card at most charging stations. In some cases, charging fees are sent directly to a host’s vehicle charging account for them to pay. In those cases, a host can request reimbursement for charging and, if relevant, idle fees.
Paying for post-trip recharging and refueling
Hosts have up to 72 hours after a trip ends to send a reimbursement invoice for post-trip costs. You have 48 hours to pay the invoice. Tap the link in the email or notification, or open the trip to view the invoice. Either “Accept and pay” or “Dispute.” If customer support has to intervene for a reimbursement issue, we’ll charge a 3% processing fee.
*Amounts are in A$ for Australia, CA$ for Canada, € in France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.
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