# Preventing and reporting fraud | Guests > Suspicious charges notifications or updates The best way to protect yourself and your Turo account against internet fraud is to be vigilant about Source: https://help.turo.com/en_us/preventing-and-reporting-fraud-guests-H1B2NElNq Last updated: 2026-05-07T18:21:00.415Z ## Suspicious activity If a person posing as a representative of Turo contacts you via phone, email, or text message asking for sensitive information, **you may be the target of a phishing attack**. Their goal is to trick you into providing access to your account or personal information they can exploit. Turo will **never** ask for your Turo: * email verification codes  * login information * security codes * SMS codes * verification codes Turo will **never** ask for personal information such as: * bank account information * credit card numbers * passwords * Social Security number  ### Suspicious charges If a charge from Turo appears on your credit card or bank statement and you haven’t used Turo, then contact us at account-services@turo.com, and we’ll investigate. ### Suspicious trip notifications If you receive notification that you’ve booked a trip on Turo when you haven’t, try to [cancel the trip](https://help.turo.com/canceling-a-trip-with-your-host-HJyUE4xN9). Then contact us at account-services@turo.com, and we’ll investigate. ### Suspicious account updates Contact us immediately at [account-services@turo.com](mailto:account-services@turo.com) if you received a text or email about changes to your password, email address, phone number, or payment method that you did **_not_** authorize. Follow up by changing your password.  ### Suspicious emails and fake websites Phishing emails may look like official Turo emails, but they’re not. These emails may try to trick you into visiting a fake website or calling a non-Turo phone number. Turo will only email you from accounts ending in official Turo email domain names.  ## Official Turo email domain names @turo.com @mail.turo.com @hello.turo.com @survey.turo.com @research.turo.com @ext.turo.com @claims.turo.com @myworkday.com **Never** trust emails claiming to be from Turo that end in any other domain name, even if the email address includes the word Turo or the names of Turo employees. Turo will **never** threaten to close your account if you don’t confirm, verify, or authenticate your personal information via email. We’ll **never** ask to confirm important information via email due to system upgrades**.** **If you receive a suspicious email,** forward the entire email to [spoof@turo.com](mailto:spoof@turo.com). Don’t alter the subject line or forward the message as an attachment. Don’t click on any links or download any attachments. Delete the suspicious email from your inbox. **If you open a suspicious email**, you may find yourself on a website that doesn’t look like an official Turo page, or the site may look like an official Turo but have a suspicious URL, such as turo.fakewebsite.com. Just because a site has “Turo” in its URL doesn’t guarantee that it’s an official Turo page.  **If you receive an email about a job opportunity at Turo**, visit [Turo’s careers page](https://turo.com/careers) directly to confirm current job openings and details about the application process. If a job opening is not listed on Turo’s careers page, **the job posting is not legitimate** or active. Forward the entire email to [spoof@turo.com](mailto:spoof@turo.com).  Turo only lists job postings on Turo’s careers page and these external sites: * Indeed * LinkedIn * Seek * WelcometotheJungle Even if a job posting appears on one of these external sites, the job posting may not be legitimate. Confirm all job postings using Turo’s careers page.  **If you believe you’re on a fake website,** don’t enter any information. Copy the site's web address and paste it into an email. Send the email to [spoof@turo.com](mailto:spoof@turo.com).  ### Suspicious phone calls or text messages  A common scam is for someone to call or text and ask questions such as, “Are you still using your Turo account?” or “When was the last time you used Turo?” or “Do you want to update your Turo protection plan?” A scammer might also contact you about updating your contact information.  Scammers may **disguise a phone number to make it look like they’re calling or texting from a legitimate Turo phone number**, a deceptive practice known as **spoofing**. This **deceptive practice is known as spoofing**.  **If you receive a suspicious phone call or text,** hang up or don’t reply to the text. Then email Turo at [spoof@turo.com](mailto:spoof@turo.com). In the email, explain the call or text and share any contact information that was provided. ### Suspicious activity following lost/stolen phone If you experience suspicious account activity following the loss or theft of your phone, fill out and submit [this form](https://help.turo.com/contact/phone-inaccessible-HyshxHboC). The form asks for the following information: * email address tied to your Turo account * phone number tied to your Turo account * what alerted you to the unauthorized activity * your full name as it appears on your driver's license * if anyone else has access to your account * if you’ve lost your phone * any additional comments or information * if you’ve filed a police report; if you have, attach report  After you submit the completed form and report (if relevant), Turo will respond by email within two to three business days to let you know if we’ve resolved the issue or need more information.  ## Gift card scams Turo will never call you to request payment for a trip by gift card. Gift card scammers often request payment over the phone and ask the victim to share a gift card code or PIN. ## Password hygiene You can help protect your sensitive information against fraud and data breaches by using a unique, strong password.  * Use a separate password for each online service; if a fraudster manages to breach one online site, they won’t be able to access other websites * Use a password that’s more than eight characters long and includes a combination of uppercase and lowercase letters, numbers, and symbols; avoid using personal information that can easily be guessed by hackers, such as your contact information, birthday, or Social Security number * Use a password manager to store the unique and complex passwords that are hard to remember; it’s the number one way to increase your security