# Refunds > If you cancel a trip or if your host cancels, we’ll issue refund 24 hours after the cancellation If you want us to initiate the refund sooner, w... Source: https://help.turo.com/en_us/refund-timing-rkyN44gEc Last updated: 2026-06-29T21:30:24.358Z ## Refund timelines #### Canceled trips If you or your host cancels a trip, you can rebook using funds from your canceled trip. **If you don’t rebook within 24 hours, we’ll issue you a refund in accordance with our** [**cancellation policy**](https://turo.com/us/en/policies/cancellation)**.** We'll update you via notifications and email as soon as your refund is initiated, including the **exact amount** you're receiving, which will be displayed on your receipt. To view your receipt, open the **Trips** tab, open the trip you’re interested in, and tap/click “**View detailed receipt**.”   #### Security deposits When you complete a trip that required a security deposit, we’ll refund your security deposit **80 hours after the trip ends**, provided there are no reports of vehicle damage or eligible unpaid reimbursement invoices. To see the date we initiated your security deposit refund, open the **Trips** tab, open the trip you’re interested in, and look in the **Refundable Deposit** section.   #### Status information Once we issue a refund for a canceled trip or security deposit**, we can’t see the refund’s status or expedite it;** only your payment provider can. **Contact your payment provider directly for information regarding your refund**. Payment providers process refunds **according to their own timeline**, but often follow these general timelines:  * **Apple Pay and Google Pay:** Three to 10 business days, depending on payment method  * **Credit cards:** Three to five business days * **Debit cards (including Revolut):** 10 business days * ** **Third-party finance service:** Contact the service that financed the trip for refund timing ** ## Authorization holds When you book, we place an authorization hold for the charge amount, **but don't immediately charge your payment method**. The timing of the actual charge depends on your [payment option](https://help.turo.com/paying-for-your-trip-HkumVNgVq#article-title-5). If you cancel before we process the charge, we release the authorization hold, and **no charge appears on your payment provider statement**. If you’ve chosen to pay over time, your third-party financer may immediately charge you. Review your agreement with your third-party financer or contact them for more information. ## Refunds for trips canceled by guests #### Fully refundable trips **We’ll fully refund i**f you [cancel your trip](https://help.turo.com/canceling-a-trip-with-your-host-HJyUE4xN9) during the [free cancellation period](https://turo.com/policies/cancellation). We base this period on the vehicle’s time zone. If you change your trip, the free cancellation period remains tied to the original booking time. The free cancellation period is: * **24 hours before your trip starts;** _**OR**_ * **One hour after booking** if you booked less than 25 hours in advance **We’ll partially refund you** depending on the trip’s length if you [cancel your trip](https://help.turo.com/canceling-a-trip-with-your-host-HJyUE4xN9) outside the [free cancellation period](https://turo.com/policies/cancellation)**.**  * **Trips two days or shorter:** We refund the trip price and trip fee minus half of one day’s average cost; We always fully refund your protection plan, Extras, and young driver fee * **Trips longer than two days:** We refund the trip price and trip fee minus one day’s average cost; We always fully refund your protection plan, Extras, and young driver fee #### Non-refundable trips We’ll **refund you in full** if you cancel a non-refundable trip **within the 24-hour grace period** after booking. We’re unable to refund any costs, except for a security deposit, if you shorten or cancel your trip outside this [free cancellation period](https://turo.com/policies/cancellation).  #### Pay-over-time trips We’ll **refund you in line with** [**Turo’s cancellation policy**](https://turo.com/policies/cancellation) and send that amount to your third-party financer if you chose to pay over time. They determine what amount to return to you based on the terms and status of your payment plan. We have **no information** about agreements between guests and their third-party financers. **Direct all questions about the timing of your refund to your third-party financer.**   #### Cancellations due to unclean or unsafe vehicle  We’ll **refund you in full** for a vehicle you believe is unsafe or [unclean](https://help.turo.com/cleaning-and-disinfection-policy-or-guests-rkLCVVeVq) _**only**_ _**if**_ **you don’t accept the vehicle, don’t check in for the trip, and contact us immediately.** Exceptions to refund amounts may apply for [travel delay, cancellation, lost baggage,](https://help.turo.com/managing-a-flight-delay-or-cancellation-BkGUVNx4q) [safety issues tied to vehicle cleanliness](https://help.turo.com/cleaning-and-disinfection-policy-or-guests-rkLCVVeVq), or other [extenuating circumstances](https://help.turo.com/extenuating-circumstances-policy-or-guests-rkoBEVlVc). ## Other refunds  #### Refunds for host no-shows and Turo-canceled trips We refund you in full if your host cancels, doesn’t show up, or in the rare instance when Turo has to cancel your trip.  #### Refunds for trip changes We automatically refund you the difference if your request to change a refundable trip is approved, and it results in a lower cost. We don’t refund you if you change a non-refundable trip.  ## Refunds from hosts You can request a reimbursement or refund from your host for expenses they agree to cover, such as inconvenience issues. Normal trip costs such as [refueling](https://help.turo.com/rJkqN4eV9), [tickets,](https://help.turo.com/BJw5ENlNc) [tolls](https://help.turo.com/paying-tolls-Hy7iAfyhi), or policy violations aren’t eligible for reimbursement from your host. Contact your host **to get their agreement** **in writing via Turo messaging** to reimburse or refund a specific amount.  Once you have their agreement, contact support. The support agent will check for the host’s **written agreement in Turo messaging** and use the host’s funds to reimburse or refund you for the agreed-upon amount. **If there’s no agreement in Turo messaging, the agent can’t help**. You and your host must work out the issue between you. \*Amounts are in A$ for Australia, CA$ for Canada, € for France, and £ for the United Kingdom. They’re in US$ for the United States and its territories.