# Refunding a guest

> How to refund a guest     You can refund a guest part of their trip price because of a trip issue or inconvenience You can reimburse them for an expense the

Source: https://help.turo.com/en_us/refunding-a-guest-ryZKH4xNc

Last updated: 2026-05-06T15:39:05.770Z

Keep agreements to refund or reimburse a guest in Turo messaging so customer support agents can verify and complete the transaction on your behalf.

## Refunding or reimbursing a guest

You can refund a guest part of their trip price because of a trip issue or inconvenience. You can reimburse a guest for an expense they incurred on your behalf. For example, a parking fee paid at the vehicle pick-up location or an item purchased, such as a can of oil or new windshield wipers. 

To refund or reimburse a guest, [send them a note in Turo messaging](https://help.turo.com/messaging-your-guest-r1oqSNlV5) confirming you want to refund or reimburse them. In the note, list the reason and the amount. 

Instruct the guest to contact customer support once their trip ends and to point the customer support agent to your note in Turo messaging. If the reimbursement is for maintenance costs incurred during a 30+ day trip, let your guest know they can contact support at any time during the trip. If you’re reimbursing the guest, tell them to be ready to submit a photo of their receipt.

Once an agent confirms the request is valid, they’ll issue the funds to the guest and subtract the amount from your earnings.

  

**You may also find these helpful:** 

*   [Messaging your guest](https://help.turo.com/messaging-your-guest-r1oqSNlV5)
*   [Vehicle maintenance for monthly trips | Hosts](https://help.turo.com/article/vehicle-maintenance-for-long-duration-trips-hosts-H1Sary3ggl)