# Reimbursement invoice guidelines | Hosts

> All requests for reimbursement must include evidence    To report and charge for   cleaning   ,   smoking   ,   late returns   , or  ...

Source: https://help.turo.com/en_us/reimbursement-invoice-guidelines-hosts-SyCDS4eVc

Last updated: 2026-07-29T17:54:20.434Z

**Last updated:** 2026-07-29

Reimbursement invoices allow hosts to recoup eligible trip costs. This article details invoice submission deadlines for incidental costs and policy issues, and the invoice payment and dispute resolution process to help ensure successful reimbursement.

## Submission timeline for incidental costs and policy issues

(_This section details timelines for submitting reimbursement invoices for incidental costs and policy issues._)

**Post-trip incidental costs:**

*   **Additional distance, charging, and fuel:** Hosts must submit an invoice with required documentation no more than 72 hours after a trip ends.
    
*   **Tickets and tolls, including UK travel fees:** Hosts must submit an invoice with required documentation no more than 90 days after a trip ends.
    

**Important:** Extended timelines for tickets and tolls received after 90 days and specific regional guidelines for reimbursement are in place. [Learn more about these guidelines for tickets](https://help.turo.com/charging-for-tickets-and-impound-costs-SJhuBVx45). 

**Mid-trip incidental costs:**

*   **On-trip charging costs, tickets, and tolls:** Hosts may submit an invoice with required documentation during trips of 60 days or longer.
    

**Policy issues:**

*   **Cleaning and smoking:** Hosts have up to 72 hours after a trip ends to submit an invoice and required documentation for an eligible cleaning or smoking issue.
    
*   **Additional usage and late returns:** Hosts have up to 72 hours after a trip ends to invoice these issues.
    

  
**Q:** Can I submit more than one reimbursement request on a single invoice?

**A:** It depends. You can submit a charge for more than one incidental cost on a single invoice by choosing **Add another charge** to the invoice before sending it. You can’t submit a charge for an incidental cost and a policy issue on the same invoice. 

## Payment resolution

(_This section covers the guest payment window and the invoice resolution process._)

*   **Payment deadline:** Guests have up to 48 hours to pay or dispute the invoice. 
    
*   **Paid invoices:** Turo will issue the funds to the host's trip earnings. 
    
*   **Disputed invoices:** Hosts have 72 hours to cancel an invoice and resubmit a revised invoice to the guest, or to escalate the invoice to customer support.
    
    *   **Canceling invoices:** To cancel an invoice, open the trip to land on the **Details** page then select **Create or view invoices** then **Create invoice** then **Cancel invoice**.
        
    *   **Creating invoices**: To create a new invoice, open the trip to land on the **Details** page then select **Create or view invoices** then **Create invoice**. 
        
    *   **Disregarded invoices**: The invoice auto-escalates to customer support for review and resolution, and we’ll notify you of the outcome.
        

  

**Important:** To successfully complete an invoice, you must submit it within the required timeframe and attach supporting documentation for each cost. 

  

**Reimbursement invoice guidelines | Hosts: Submission and payment timeline | Hosts summary:** This article outlines the specific timelines and procedures for submitting reimbursement invoices. Following these steps helps ensure compliance and eligibility for potential reimbursement.