# Removing a review | Hosts > We generally won’t remove reviews if you and your guest disagree about events or if either side believes review is unfair We’ll remove re... Source: https://help.turo.com/en_us/removing-a-review-hosts-BkieWw18c Last updated: 2026-04-28T23:06:57.691Z #### It’s important that you and your guests feel free to share an honest assessment of a trip. That’s why Turo generally keeps reviews in place with a few exceptions, such as removing reviews for trips where guests violate Turo's [Terms of service](https://turo.com/policies/terms).  ## Feedback via reviews Turo believes feedback is essential to a strong marketplace. We allow you and your guests to share personal trip experiences, and require guests to provide a written review when they rate their trip between one and four stars.  Given our belief in the value of reviews, **we generally won’t remove a review.** This includes reviews related to disagreements about what occurred during a trip or claims that a review is unfair, untruthful, or may impact your standing on Turo.  ## Criteria for having a review removed Turo will consider removing a trip review **_only_ _if_** the review:  * is for a rated or unrated trip where the guest violated Turo's [Terms of service](https://turo.com/policies/terms); such trips won’t affect your host performance metrics  * contain personally-identifying information such as addresses, phone numbers, or last names * include profanity or vulgarity * is incentivized by a promise for payment, extra services, or a discounted rate * is motivated by a threat of extortion * is within 30 days post trip * reflects a booked trip that didn’t take place ## Criteria for having a host automated review removed When you cancel a trip, Turo will post an automated review on your listing. Turo will consider removing an automated review **_only_ _when_:** * [extenuating circumstance](https://help.turo.com/extenuating-circumstances-policy-or-hosts-ry6ZL4gV5) caused the cancellation * guest requested the cancellation * guest’s flight was canceled or delayed * previous guest damaged vehicle or returned it late * you felt uncomfortable due to harassment, you had concerns about guest behavior, the guest expressed interest in engaging in prohibited activity, or the vehicle used in the trip required valid urgent maintenance  ## How to request that Turo remove a review  If a review you received meets the criteria listed above, you may request that Turo review it for possible removal. To make a request, [complete this form](https://help.turo.com/contact/review-removal-ByGFs3kZle) in its entirety. **This form is the only way to request a review removal.** Turo won’t accommodate requests made via chat, phone, or email.  Turo will review the request as well as other relevant information available on the platform to determine if the review can be removed. Turo will review removal requests just once and will exercise sole and exclusive discretion over whether to remove a review. All decisions are final. **You may also find these helpful:** * [Writing and responding to reviews | Hosts](https://help.turo.com/writing-and-responding-to-reviews-SJhhHEx49) * [Excusing host cancellations](https://help.turo.com/excusing-host-cancellation-fee-rk1bAtBB9)