# Reporting a vehicle that’s unsafe or unsatisfactory

> Reporting an unsafe or unsatisfactory car before a trip starts    Before you complete checkin inspect the vehicle thoroughly and take   pretrip phot

Source: https://help.turo.com/en_us/reporting-a-car-that's-unsafe-or-unsatisfactory-ry7j4ElV5

Last updated: 2026-04-21T21:23:49.775Z

## Vehicle doesn’t meet legal requirements or is unsafe to drive

Inspect the vehicle thoroughly and take [pre-trip photos](https://support.turo.com/hc/articles/207964907-Trip-photos-guide-Guests). **If you have concerns, d****on’t complete check-in and immediately c****ontact** **your host.** 

Safety reasons include, but aren't limited to, outdated or missing registration, a missing personal insurance card, a missing license plate, broken headlights, broken mirrors, bald tires, or tires listed as winter tires but don’t bear the Three Peak Mountain snowflake symbol (3PMSF).

Your host may be able to provide you with another vehicle or make other arrangements for you. If you can’t come to an arrangement, take clear photos of the vehicle’s condition and upload them to Trip photos. Once you do, contact customer support. Tap the "Get help" button below to reach our AI assistant and ask to be connected to an agent. 

## Vehicle isn’t clean or smells of smoke

Inspect the vehicle thoroughly and take [pre-trip photos](https://support.turo.com/hc/en-us/articles/207964907-Trip-photos-guide-Guests). **If you have concerns, d****on’t complete check-in and immediately contact customer support so an agent can review the situation.** Typically, we’ll cancel the trip and help you find another vehicle. If we can’t find a nearby vehicle that matches your needs, we’ll issue you a refund. **You may only be eligible for a full refund if you don’t complete check-in.** Tap the "Get help" button below to reach our AI assistant and ask to be connected to an agent.

## Vehicle has safety issue during a trip

If a general safety concern arises mid-trip _**or if a dashboard warning light switches on and you're not sure what to do**_, let your host know. If you try contacting your host but don’t get a response within 30 minutes o_r **if your host's advice does not solve the issue**_, contact customer support. Tap the "Get help" button below to reach our AI assistant and ask to be connected to an agent.

Turo [prohibits](https://support.turo.com/hc/articles/203990570-Prohibited-uses) guests from making any alterations, additions, or improvements to a host’s vehicle without explicit approval from the host or from Turo.