# Report a smoking issue

> Reporting guests who smoke    You have up to 72 hours after a trip ends to report a smoking issue If a guest returns your car with  physical evidence 

Source: https://help.turo.com/en_us/reporting-a-smoking-issue-H1B_r4gE9

Last updated: 2026-05-06T15:30:29.266Z

## Reporting a smoking issue

To report a smoking issue, open the trip and on the Details page tap “Report Issue” to choose “Smoking violation.”

You have up to 72 hours after a trip ends to report a smoking issue. Your pre-trip photos must have been taken no more than 24 hours before trip start and uploaded no more than 24 hours after trip start. Your post-trip photos must have been taken and uploaded no more than  24 hours after trip end. 

Turo won’t process reports with missing photos or photos taken outside the prescribed timeframe.  

## Checking issue status

Customer support typically takes 48 hours to review smoking issues. To check the status of your issue, log into [help.turo.com](http://help.turo.com) and choose **My Conversations** from the drop-down menu at the top of the page.

## Removing smoking odors

**US and Canada hosts** can remove smoke smells — tobacco, vaping, cannabis — from their vehicles in 20 minutes with a Smart Tumbler™ odor elimination kit from Spiffy. Use the password **hostaccess25!** and promo code **TURO20** for 20% off all [Smart Tumbler products](https://www.getspiffy.com/smarttumbler/turo-order).