# Requests for vehicle swaps | Guests

> Hosts are expected to provide the vehicle you booked However in rare instances when circumstances require it Turo allows vehicle swaps  Vehicle swaps before

Source: https://help.turo.com/en_us/requests-for-vehicle-swaps-guests-rkkqZP6age

Last updated: 2026-04-23T15:47:25.700Z

## Vehicle swaps before a trip

If a vehicle is unavailable due to issues such as maintenance or a late return, hosts can propose a vehicle swap before your trip is scheduled to start. You’ll be able to review the replacement vehicle before deciding to accept or decline the vehicle swap request.

If you accept, your trip will remain the same; the price, mileage, protection plan, and any Extras or delivery choices you’ve made won’t change. 

If you decline, the trip will be canceled, and you’ll receive a full refund. 

## Vehicle swaps during a trip 

You or your host can propose a vehicle swap during a trip. You and your host must agree to the swap in Turo messaging, and then either one of you can initiate the swap by contacting customer support. 

Remember to document both vehicles’ condition with pre-trip and post-trip photos to protect yourself in the event of a damage claim.