# Resolving issues logging in > How to change password Follow this link to change your account password If you’re not logged in, enter your correct login information when pr... Source: https://help.turo.com/en_us/resolving-issues-logging-in-B1Ri4VlV9 Last updated: 2026-07-13T21:41:32.943Z ## How to log in after forgetting a password  Follow these instructions to log in with a one-time passcode if a user forgets their password:  1. Tap **“Log in with passcode”** on the login screen. 2. Enter the email address or phone number tied to your account.  3. Use the passcode to log in. 4. Follow the instructions to change your password once you’ve logged in.  **Note:** You can request and log in with a new passcode each time you need access to your account.  ## Passcode delivery Turo will send passcodes via text to users who have a phone number from the US, Canada, or countries with low WhatsApp usage. For users with a phone number from countries with high WhatsApp usage, Turo will attempt to send passcodes via WhatsApp. If you don’t have a WhatsApp account, we’ll send your passcode via text. **Important:** Turo will only send your passcode via WhatsApp from Turo’s official Meta-verified profile and will **never** use WhatsApp to send or respond to other messages, including messages containing hyperlinks. ### Issues with receiving a passcode through email If a user has an issue receiving the passcode through email, complete and submit [this form](https://help.turo.com/contact/passcode-issues-B16Wxc6eJe) along with one or more screenshots of what you’re experiencing so Turo can investigate. ## Change a password Follow this link to [change a user's password](https://turo.com/account/change-password). If you’re not logged in, enter the login information you used when you created your account — personal email or Google login — and enter your new password. If you receive a text or email about **changes to your password that you didn’t authorize**, change your password immediately and contact customer support to ensure your account is secure. ## Troubleshoot password issues ### Didn’t receive password reset email If a user is not receiving a password reset email, it could be due to one of these issues: * **You’re using an email tied to a deactivated duplicate account.** Use the email for your current, active Turo account. * **The email has gone to your Junk/Spam folder;** check for it there * **You’re using an email with a strong firewall.**  Work, school (.edu), and government (.gov) emails generally have strong firewalls and may prevent you from verifying the email. Change your email address to a web-based email provider.  * **You’re in an area with a weak internet connection.** Try again from a location that has a stronger internet connection. ### Booked with Uber For US guests who booked a trip on Turo from the Uber app, the login and password for their Turo account are the same as the login and password for their Uber account.  ### Locked out of account  If a user is locked out of an account because of a problem with their username or password or because they no longer have access to the email tied to their Turo account**,** reach out to customer support. Tap the **"Get help"** button below to reach our AI assistant and ask to be connected to an agent. Don’t try to fix an account or password issue by creating a new account. If you do, the system will put your accounts on hold, and you’ll be unable to book or list a vehicle. If you’ve made multiple accounts, take [these steps](https://help.turo.com/multiple-or-linked-accounts-S1ZTVVlV9) to fix your account.  ### Error message If a user gets an error message when trying to log in to their account, complete and submit [this form](https://help.turo.com/contact/log-in-error-ByHIpjiA) along with one or more screenshots of the error message so we can investigate.  ### Didn’t receive verification code or 2-factor authentication If a user has an issue receiving your verification code or 2-factor authentication, complete and submit [this form](https://help.turo.com/contact/login-bug-r1D1Epji0) along with one or more screenshots of the error message so Turo can investigate.  #### Unable to reset password and require assistance  If a user tried to reset their password but was unsuccessful and requires assistance, complete and submit [this form](https://help.turo.com/contact/password-reset-help-HyhyO6sjA).