# Roadside assistance | Australia guests > Report roadside vehicle issues at 61 2 8317 1415 div classrdquosolvvysolutionrdquoRoadside assistance availability We provide 247 roadside assi Source: https://help.turo.com/en_us/roadside-assistance-au-guests-Bkq4tPhUj Last updated: 2026-07-09T17:00:34.820Z #### Report roadside vehicle issues at +61 2 8317 1415 ## Roadside assistance availability We provide 24/7 roadside assistance for accidents, breakdowns, and other issues if you or your host have chosen a protection plan through Turo. Call our roadside assistance partner on **+61 2 8317 1415**, and you’ll be connected with a dispatcher who’ll send a service vehicle.  ## Roadside assistance after an accident, breakdown or other vehicle issue **If the vehicle is undriveable**, contact your host via Turo messaging to let them know and call roadside assistance at **+61 2 8317 1415**.  **If you can still drive the vehicle,** contact your host to let them know. Then continue your trip and report the damage via our [damage reporting center](https://turo.com/resolutions) within 24 hours from the time of the incident.  **If you were in an accident with another vehicle,** take these actions: * Record the other driver’s full name, address, and contact information * Get the vehicle registration number and insurance provider information * Take clear photos of their vehicle and all damage * Get the contact information of any witnesses * Provide all parties involved with the information on the Turo [incident Information card](https://help.turo.com/view-your-incident-information-card-H1IyEup8j) your host left in the vehicle for you  * Submit damage via the app supplying the above information If the vehicle you’re driving **breaks down or won’t start**, immediately contact your host. Then call our roadside assistance partner at  **+61 2 8317 1415** who will dispatch an engineer or tow truck to you, depending on the issue ## Roadside services and costs We’ll cover the cost to dispatch help to your location, however you may be responsible if service was needed because of carelessness, abuse, or a violation of Turo policy. You may also be responsible for damages if your host files a damage claim. #### Flat tyres If you get a flat tyre on your trip, you may organise a replacement or repair with authorisation from the host. We may charge you the cost to repair or replace the tyre if we find that the host wasn’t at fault for the flat.  Flats caused by an accident or vandalism are unfortunate, but they are the guest’s responsibility. If you’ve chosen the Premier protection plan, you won’t pay flat tyre costs. Read more about [flat tyre charges.](https://help.turo.com/flat-tire-damage-or-guests-Syh9NExEc)  #### On-the-spot assistance If you’re unable to drive the vehicle, roadside assistance will, whenever possible, fix the vehicle so it’s operational. Services include vehicle jumpstarts, lockout services, fuel delivery, and tyre changes. They can also arrange a tow to the nearest mechanic to fix any small issues. Any repairs will need to be authorised by the host before taking action.  Working with your host is generally the fastest and easiest way to resolve small issues with the vehicle. If your trip is booked for 30 or more days, your host will work with you to coordinate any necessary routine maintenance. Learn more about any [routine maintenance during monthly trips](https://help.turo.com/managing-vehicle-maintenance-for-long-duration-trips-guests-BkLb0seex).  #### Towing after unsuccessful on-the-spot assistance If on-the-spot assistance is unsuccessful, roadside assistance will tow the vehicle and any luggage or cargo.They’ll contact your host to ask for their preferred location. If they are unable to reach them, roadside assistance will tow the vehicle to the nearest secure facility.  Contact customer support at **+61 1800 959 374** for help booking another vehicle or information regarding onward travel (subject to conditions and availability) #### Vehicle and key responsibility If the vehicle is in an unsafe location, stay nearby, keep the vehicle in sight, and hand over the keys once help arrives. You’ll be responsible for all costs if the keys go missing or the vehicle is damaged while waiting for roadside assistance. We’ll charge you a $40 “gone on arrival” fee if the vehicle is not at the location you reported when roadside arrives. ## Restrictions Roadside assistance is not available if you violate Turo’s [Terms of Service](https://turo.com/policies/terms), allow an [unauthorised driver](https://help.turo.com/adding-a-driver-to-a-trip-HksENgV5) to use the vehicle, or intentionally cause damage or misuse the vehicle. It’s not available for civil commotions or civil unrest. Nor is it available for damage resulting from acts of war, or nuclear energy or attacks. Turo will provide roadside assistance, when possible, in the event of a natural disaster within a timeframe that conditions allow. It doesn’t extend to the cost of fuel, insurance, or road charges/tolls. **You may also find these helpful:** * [Reporting damage](https://help.turo.com/reporting-damage-or-guests-SJtWr4gE9) * [Choosing a protection plan | AU guests](https://help.turo.com/article/choosing-a-protection-plan-au-guests-H1_MqEuSi)