Roadside assistance | France guests
Our roadside provider, Mutuaide, is available 24/7 if you experience issues such as tire punctures, need for fuel, a fuel mistake, key issues, breakdown, or accident. Contact +33 1 82 88 10 24 to arrange help.
Roadside assistance in France
Roadside assistance from our roadside provider Mutuaide is available 24/7 in Andorra, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, and Switzerland. For assistance, call +33 1 82 88 10 24.
Contact us for roadside assistance if you’re involved in an accident, have a vehicle breakdown, get a flat tire, need fuel, put the wrong type of fuel in the vehicle, or have an issue with keys.
Accidents or vehicle damage
Vehicle can be driven after accident/damage
If you get into an accident or the vehicle is damaged but is still operational and safe to drive, report the damage in Turo’s damage reporting center within 24 hours of the incident.
Vehicle can’t be driven after accident/damage
If the vehicle is non-operational and/or not safe to drive, Mutuaide will tow it to the nearest garage. If towing costs exceed €200, the additional costs will be paid by the host or the guest, depending on who is found to be responsible for the issue. If the vehicle can’t be repaired at that time, Mutuaide will arrange for guest transport.
Responsibility for roadside service costs in France
You’re responsible for the roadside assistance charge and the cost of all repairs if the mechanic making the repairs provides documentation that service was needed because of your improper or abusive use of the vehicle. Hosts are responsible for flat tire damage costs if the flat was caused by deterioration, age, rot, or a pre-existing condition; otherwise, guests are responsible for the costs.
Restrictions
Roadside assistance coverage isn't available if you or your host violate Turo’s Terms of Service, allow an unauthorized driver to use the vehicle, or intentionally cause damage or misuse the vehicle. It’s not available for civil commotions or civil unrest. Nor is it available for damage resulting from acts of war, or nuclear energy or attacks. Roadside assistance is not available for earthquakes or weather-related incidents (flood, storms, etc). It doesn’t extend to the cost of fuel, insurance, or road charges/tolls.
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