# Roadside assistance | France hosts

> Our roadside provider Mutuaide is available 247 if your guest experiences issues such as tire punctures need for fuel key issues breakdown or accident C

Source: https://help.turo.com/en_us/roadside-assistance-france-hosts-SJSSrn5ah

Last updated: 2026-06-30T00:49:10.978Z

## Roadside assistance

Our roadside provider, Mutuaide, is available if your guest experiences issues such as tire punctures, need for fuel, key issues, breakdown, or accident. Contact customer support at +33 1 82 88 10 24 to arrange help.

Roadside assistance\* from our roadside provider Mutuaide is available 24/7 in:

*   France
*   Belgium
*   Luxembourg
*   Germany
*   Switzerland 
*   Italy
*   Spain
*   Portugal
*   Netherlands
*   Monaco
*   Andorra 

To find out more about the terms and conditions of roadside assistance offered by Mutuaide, [click here](https://support-resources.turo.com/policies/FR%20RSA%20Notice.pdf?_gl=1*1r7x3j9*_gcl_au*ODU4NDc1OTc5LjE3NDU0ODc4MDU.*FPAU*ODU4NDc1OTc5LjE3NDU0ODc4MDU.*_ga*NjQ5MDk4NzYuMTczODE0MTA0MQ..*_ga_92NQ4TK3Z9*czE3NTIwNzc3NjYkbzEwMSRnMSR0MTc1MjA3Nzg2OSRqNjAkbDAkaDIwMTI2NDQyODk).

Instruct your guest to contact us for roadside assistance if they’re involved in an accident, have a vehicle breakdown, get a flat tire, need fuel, put the wrong type of fuel in the vehicle, or have an issue with keys. 

## Accidents or vehicle damage

#### Vehicle can be driven after accident/damage

If your guest gets into an accident or the vehicle is damaged but is still operational and safe to drive, instruct them to report the damage in Turo’s [damage reporting center](http://www.turo.com/resolutions) within 24 hours of the incident. 

#### Vehicle can’t be driven after accident/damage

If the vehicle is non-operational and/or not safe to drive, Mutuaide will tow it to the nearest garage. If towing costs exceed €200, the additional costs will be paid by the host or the guest, depending on who is found to be responsible for the issue. If the vehicle can’t be repaired at that time, Mutuaide will arrange for guest transport. 

## Vehicle repatriation

Repatriation of the vehicle is possible if repairs require more than three days downtime and labor costs exceed five hours. Turo will organize and pay for the service from abroad to the host's usual repairer or, failing that, the garage nearest to the host's home. Turo won’t arranged for repatriation  if the vehicle's Argus value (TMV) is less than the cost of repatriation, or if the vehicle isn’t economically or technically repairable. In this case, we’ll cover the cost of abandonment up to a maximum of €200, including tax, the cost of the host’s travel to the garage where the vehicle was towed.

If the host recovers the vehicle, we’ll pay for the journey by train, plane, or cab, or provide a replacement vehicle. The maximum amount covered corresponds to the amount we would have paid to continue the guest’s journey from the scene of the accident to the original destination. 

## Responsibility for roadside service costs

You’re responsible for the roadside assistance charge and a €90 processing fee if service was needed because the vehicle was mechanically unsound or improperly maintained. Hosts are also responsible for [flat tire](https://help.turo.com/flat-tire-damage-or-hosts-ByZ78NlNq) damage costs if the flat was caused by deterioration, age, rot, or a pre-existing condition. 

You’re responsible for the cost of all repairs unless the mechanic making the repairs can provide you with documentation that shows the need for service was due to the guest’s improper or abusive use of the vehicle.

 \*Roadside assistance coverage isn't available if you or your guest violate Turo’s [Terms of Service](https://turo.com/policies/terms), allow an [unauthorized driver](https://help.turo.com/additional-drivers-on-a-trip-rJHorVxVq) to use the vehicle, or intentionally cause damage or misuse the vehicle. It’s not available for civil commotions or civil unrest. Nor is it available for damage resulting from acts of war, or nuclear energy or attacks. Roadside assistance is not available for earthquakes or weather-related incidents (flood, storms, etc). It doesn’t extend to the cost of fuel, insurance, or road charges/tolls.