# Trip photos guide | Guests

> Trip photos are essential because they:  let you and host easily manage invoices for incidental costs and resolve damage costs  protect you from claims...

Source: https://help.turo.com/en_us/trip-photos-guide-or-guests-HytcE4g49

Last updated: 2026-08-21T19:37:26.815Z

This guide explains why and how to take and upload pre- and post-trip photos. This article does not cover damage claim filing processes, protection plans, or host-specific return requirements.

## Why take trip photos

The Turo system prompts guests to take and upload photos to document the vehicle’s condition and cleanliness pre- and post-trip within 24 hours of the trip’s start and end times. Photos help support guests with settling payment disputes, confirming late return claims, assessing damage claim eligibility, and monitoring vehicle safety. Make sure all photos are well-lit and clear. 

## Taking trip photos

Use the Turo app to take photos, apply a timestamp, and upload photos to **Trip photos**. Guests can also upload photos taken with a phone’s camera.

  

**Important:** Ensure all photos contain metadata showing date, time, and geolocation

If there is trouble uploading photos via the app, upload photos via the Turo.com website.

#### How to upload trip photos on Turo.com

1.  Open **Trips** from the drop-down menu in the top right corner of the screen.
    
2.  Select **Manage trip** to open a drop-down menu and select **View trip details**.
    
3.  **
    
    If **Manage trip** is not displayed, open the trip to land on the trip **Details** page.
    
    **
4.  **
    
    Scroll down to the **Trip photos** field to upload photos.
    
    **

**Tip:** Take pre- and post-trip photos from identical views so it is easy to compare the two.

## Exterior vehicle photos

Take at least 15 photos of the vehicle’s exterior from the following viewpoints. Include close-ups of any scratches, dents, or other pre-existing issues. 

![](https://cdn.kustomerhostedcontent.com/media/60635efd752cda7eb92e47b2/076ef32e2d01608a9e9f68f9eae79f3e.png)

## Interior vehicle photos

Take at least 8 photos of the following areas of the vehicle’s interior. Clearly document fuel or EV charge level and odometer reading, as well as any interior stains, spills, or debris. 

  

![](https://cdn.kustomerhostedcontent.com/media/60635efd752cda7eb92e47b2/ea6f23f71d6d971465bb8862d6e50c24.png)

## Documenting vehicle return

To protect against improper return fees, take and upload the following photos to **Trip Photos** before ending the trip:

*   **Key:** A photo of the key in the host-specified location (with the bag closed, if one was provided).
    
*   **Lockbox:** A photo of the closed lockbox.
    
*   **Locked vehicle:** A photo confirming all doors are locked.