# Trips canceled by guests or Turo | Hosts

> How will I find out about a cancellation     Wersquoll notify you of a canceled trip via email If you give permission for texts and push notifications w

Source: https://help.turo.com/en_us/trips-canceled-by-guests-or-turo-hosts-BkGMU4gV9

Last updated: 2026-09-11T21:07:35.195Z

**Last updated: 2026-09-11**

This article explains host earnings eligibility for trip cancellations by a guest or Turo. Use this guide to understand how cancellation timing and trip type impact potential payouts.

## Notifications for canceled trips

Hosts receive email notifications from Turo when a trip is canceled. You also receive text or push notifications if enabled. Read your cancellation notices carefully, open and check your trips for a **Canceled** designation, and do not hand over keys or grant vehicle access to a guest if the trip was canceled. 

## Trips canceled due to a Turo-initiated account closure

If Turo cancels a trip because we closed the host’s account, the host will not receive earnings for that trip. This applies regardless of when we cancel the trip and whether it’s non-refundable or refundable. 

## Canceled trips eligible for earnings

*   **Non-refundable trips:** Hosts will receive full earnings if the trip is canceled more than 24 hours after booking.
*   **Refundable trips:**Hosts will receive a portion of their earnings if the trip is canceled less than 24 hours before the scheduled start, or more than one hour after booking when the trip was booked less than 25 hours before the start. Amounts are based on the protection plan you chose:
    *   **Trips 2 days or shorter:** You receive your share of half of one day's average trip price.
    *   **Trips longer than 2 days:** You receive your share of one full day's average trip price.
    *   **Trips with delivery:** You receive half of any delivery fee.

## Canceled trips not eligible for earnings

*   **Non-refundable trips:** Hosts will not receive earnings if the trip is canceled within 24 hours of booking.
    
*   **Refundable trips:** Hosts will not receive earnings if the trip is canceled at least 24 hours before the scheduled start, or within one hour of booking when the trip was booked less than 25 hours before the start.
    

### Exceptions

Turo may make exceptions to host earnings payouts for trips canceled outside the free period in cases of [flight delays or cancellations,](https://turo.com/policies/cancellation) [issues tied to vehicle cleanliness,](https://help.turo.com/cleaning-and-disinfection-policy-or-hosts-B1PrUNe49) [extenuating circumstances](https://help.turo.com/extenuating-circumstances-policy-or-hosts-ry6ZL4gV5), or other circumstances.