# Vehicle self-recovery | US and Canada Hosts

> If your vehicle is impounded towed to a storage facility or must otherwise be recovered during a trip you can recover it yourself instead of using Turos roa

Source: https://help.turo.com/en_us/vehicle-self-recovery-us-and-canada-hosts-Bkqkhjpykg

Last updated: 2026-04-23T17:13:49.230Z

## Self-recovery

*   **You can recover a vehicle yourself** without help from Turo’s roadside assistance if the vehicle was impounded, towed to a storage facility, or abandoned by a guest.  
    
*   **You must recover a vehicle yourself** if the impound is the result of a repossession. Turo’s roadside assistance cannot help recover a repossessed vehicle
    

*   **You may not recover a vehicle yourself** if the impound is due to a vehicle damage claim or trust and safety issue. 
    
*   If you recover a vehicle yourself, you are responsible for any up-front expenses and assume the risk of any losses or other issues that arise during the self-recovery process. 
    

## Reimbursement

For eligible self-recovery reimbursements, Turo will compensate you for any applicable out-of-pocket lot or impound fees and, additionally, for the inconvenience experienced. Turo will not reimburse owners for repossessed vehicles.

To request reimbursement, upload copies of invoices and/or receipts to **Trip photos** and then contact customer support. Tap the "Get help" button below to reach our AI assistant and ask to be connected to an agent.