# Verifying your phone number

> Phone verification  If youre a new guest or if you change the phone number on your account well send you a code to verify your phone Firsttime guests will 

Source: https://help.turo.com/en_us/verifying-your-phone-number-rkxffNfZZl

Last updated: 2026-04-16T17:56:27.442Z

## Phone verification

If you’re a new guest or if you change the phone number on your account, we’ll send you a code to verify your phone. First-time guests will complete phone verification at checkout or post-booking and no later than two hours before their trip is scheduled to start, or Turo will cancel the trip. 

## I didn’t receive a verification code for my phone. What do I do? 

There are a number of reasons why you may not have received a verification code. Read through the list and take the suggested action. If you’re receiving any error messages, use [this form](https://turo.kustomer.help/contact/login-bug-r1D1Epji0) to send us screenshots, so we can investigate. If all actions fail, try using a different phone. 

#### Common errors

*   Check your **Account** page to confirm you entered your phone number correctly 
    
*   Make sure you're using the latest version of the app. If you’re unsure, check to see if there’s an update available.
    

#### Connectivity issues

*   Try moving to a new location. You may be in an area with weak cell phone reception or internet connection.
    
*   Check whether your device has a sufficient signal. If not, turn it off, wait 30 seconds, and power it back on.
    

#### Service limitations

*   Check whether your cell phone service provider allows you to receive texts or limits the number of texts you can receive
    
*   Find out whether your phone or service provider blocks short code numbers, which is what Turo uses to send texts. If they do, you’ll be unable to receive a verification code. 
    
*   Confirm that the device is connected to your home carrier’s network. We can’t guarantee message delivery if your device is roaming.
    
*   You’re using texting apps, but Turo doesn’t support texting apps
    
*   Consider whether you’ve add yourself to any "Do Not Call" lists, which may block you from receiving texts from Turo
    
*   Try again later. Your carrier may be having issues or there may be issues with the delivery of your code due to the number of attempts that were made.